This means that youll generally receive your refund within two weeks of making your return. We should be able to sort everything out if you have: No you don't, here's a handy guide on how you can return your item: Just click here for more helpful information on returns. If we discover an error in the price of goods ordered or reserved, we will inform you as soon as possible (e.g. Argos requires all returns to be taken with strict rules. Argos has multiple ways that you can return your items. No, all returns must be returned within 30 days of the date of purchase. This is to avoid customers returning items that have since stopped working due to general wear and tear. Exclusions apply. So, double-check the regular return policy to make sure your Christmas item is covered. In Scotland - from Monday 26 April, item(s) can be returned to any Argos store, in-line with our returns policy. The only difference between the Christmas return policy and the regular return policy is the extended return window. 11.16 We reserve the right to withdraw Nectar points where not issued in accordance with these terms and conditions, or in error and/or where we suspect fraud. Not a hope.. anything electronic will not be eligible for return. The number of eGift Cards you can use in a single transaction for online purchases is limited to 3. You can get all the help you need by visiting our Support Site, Privacy hub|Privacy policy|Cookies policy|List of cookies|Cookie preferences|Terms & conditions. Most importantly, undergarments, pierced jewelry, and food cannot be returned unless they are faulty due to a manufacturing error. If the product is faulty, youll need to contact Argos to make your return. If you're returning a DVD, music or software product, it must be unused and in its original sealed packaging. we would like to exchange it for some other fryer. 11.1 You can collect 1 Nectar point per 1 on qualifying spend at Argos stores, Argos in Sainsburys and at Argos.co.uk in the UK. However, it may take a few days before the money appears in your bank account, depending on how long the funds take to clear. Privacy Policy. 4.2 To ensure that your credit, debit, charge card or PayPal account is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. Can I pay online using my Argos Business Account card. Refunds will be processed by the original payment method. If a product is faulty within the first 12 . If you use PayPal, refunds can take up to 30 days. CDs and DVDs are sometimes ineligible for return. this is one of the questions our readers ask a lot. In addition, you will find other useful information within Customer services. Sorry, this post was deleted by the person who originally posted it. Well, weve got you covered. Return to an Argos storeReturn to an Argos store in Sainsburys, Collection from Sainsburys collection point, Return to an Argos storeReturn to an Argos store in SainsburysReturn to Sainsburys collection point, Return to an Argos storeReturn to an Argos store in SainsburysReturn by postArrange return via Live Chat, Return to an Argos storeReturn to an Argos store in SainsburysReturn by post. Additionally, most of the stipulations regarding returns of the regular return policy apply to the Christmas return policy as well. 9.5 GBP Gift Cards or eGift Cards can be used in full or part payment for goods in any UK Argos store, online at argos.co.uk or online at Habitat.co.uk, including current promotional offers, at the prevailing prices listed. If your item is faulty, we will refund your delivery charge. If you paid by cash or gift card youll be refunded in store using the original payment method. You can pay any remaining balance online with a credit/debit card (including Argos Card, but not Argos for Business card or Argos Gift Cards). Scan this QR code to download the app now. I thought ok the laptops cheap so this is expected, but it got so much worse in literally no time that I could barely even use it at times, so I updated EVERYTHING I could to try to speed it up with no success. All items must be unused and in the same condition as when they were bought. Youll need to send back any freebies, special offer/ discounted products you got in conjunction with the original item. The refund will be issued to the original payment method within several business days. 4.3.1 If, in our opinion, any person or persons, whether acting on behalf of themselves or a business, engages in practices that call into question the fair use of the check and reserve and/or click and collect systems, we reserve the right to cancel reservations or orders and / or to restrict / block access to the check and reserve and/or click and collect systems for that person or persons. Save my name, email, and website in this browser for the next time I comment. DVDs, music software, or CDs must be sealed in their original packaging to qualify for a return. 1.8 We reserve the right to decline a new customer registration or order, including multiple registrations or orders, or suspend or terminate a customers account, order, or access to all or any part of the website at any time, at our sole discretion and without notice. However, you will need to have your proof of purchase, such as a receipt or email confirmation of your order. You can use a confirmation e-mail for online purchases or a bank statement for in-store purchases. 8.7 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected. 12.3 GBP Habitat.co.uk eGift Cards can be used in full or part payment for goods online at Habitat.co.uk, in any UK Argos store including Argos in Sainsburys or online at argos.co.uk, including current promotional offers, at the prevailing prices listed. This means that Argos returns are completely free, and you wont be charged to return your item. Then they went back to Sainsburys, and bought the Viera! Under the regular Argos return policy, all items need to be returned within 30 days of the original purchase. It is also possible to provide your credit card used, bank statement, or email address used to make the order. 9.3 Gift Cards or eGift Cards issued via any loyalty, reward or benefits programme would also adhere to the same below details terms and conditions. If it was in the 30 days there would be no problem as Argos offer full refund. This means that you can return your purchase to Argos within 30 days of receiving it, as long as its unused and in the same condition as when you bought it. Don't forget, all returned items must be in line with our returns policy, these products will need to be unused and in their original packaging, with proof of purchase. If a free item was received with the purchase, you must return the free item. 485850. If you return your item(s) by home collection or post, please allow up to two weeks for postage time - as soon as we have it we'll start the refund. 11.20 Your Nectar balance will be updated immediately. Argos chat said they can't refund because of health and safety That might be a reasonable stance for them to take if you were just changing your mind, but if you're returning because faulty / not as described / not of satisfactory quality, then the fact you've opened and used it shouldn't be an issue. Large items are items that require two or more people to handle the delivery. Argos Return Policy Does Argos Give Full Refunds? 2.5 We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you paid by card, it can take up to 5 working days to appear back in your account; with PayPal, refunds can take up to 30 days. 12.9 Habitat.co.uk eGift Cards cannot be used for the purchase of other gift cards or vouchers. 9.15 EURO Gift Card cannot be redeemed in UK. Nectar partners occasionally change. If you wish to obtain specific details of your previous orders please Contact Us. Touch device users, explore by touch or with swipe gestures. Touch device users, explore by touch or with swipe gestures. We carry out further checks to verify your age with a registered credit reference agency and, if we are unable to verify you are over 18, we will cancel your order. Sainsburys Argos is a trading name of both: today I tried to return just opened item not used. Per this policy, any items purchased between October 12th and December 25th have until January 24th for the items to be returned. PayPal refunds take longer, with a timeframe of up to 30 days. By accepting these terms and conditions you consent to such checks being made. All items must be sealed properly and have the original tags. Privacy hub|Privacy policy|Cookies policy|List of cookies|Cookie preferences|Terms & conditions. We'll refund the Nectar portion of your payment as an Argos Gift Card (which is only redeemable at Argos). Also, take into consideration that if you purchase a sale item that comes in a bundle all items must be returned for a full refund amount. Very important to keep your receipt with. The original payment method will be used to process the refund. b) If you have purchased using an Argos Monthly Payment Plan, you will need to return the item for a refund and purchase the item again at the lower price, either online by reapplying for the Argos Monthly Payment Plan or instore via an alternative payment method, For FastTrack, Tu clothing orders, or other orders where payment is made at the time of ordering for in store collection, the price you pay is the price specified at the point of placing the order and not the prevailing price in store at the time of collection. How you purchased the item will largely determine which return methods are available. 4.7 **The price of products can be changed more than once. Help & FAQs - COVID-19: Can I still return an item? - Argos To find your nearest store, please visit our store locator here The staff at Argos will be happy to help you process your return, and will give you a refund or exchange depending on what youre returning. 485850. Any items purchased within the holiday season, usually between October and December, have until the middle or end of January to return the products. If you had the item delivered to your home, we can arrange a collection for you. You can use a kiosk receipt, confirmation email, e-receipt, or your order number. As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below (which includes any other important hyper-linked sections e.g. 5.4 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. Stay away from Argos if you want to buy a TV! The following terms and conditions apply to any Habitat.co.uk eGift Cards issued via an authorised retailer, loyalty, reward or benefits programme. Use up and down arrows to review and enter to select. Others might think that. All other items not eligible for return will be clearly marked. 10.2 As of 28th January 2023 Argos Furniture Care is provided by Domestic & General Insurance PLC. We often link to other websites, but we can't be responsible for their content. You must show valid proof of purchase to receive a return and process a refund. PayPal refunds can take up to 30 days. 12.13 All Habitat.co.uk eGift Cards hold an expiry date, please refer to the details on your eGift Card for further information. If you bought it online you have 14 days to return it even if it's not faulty. You might think that. However, if your purchase is faulty, you will have more rights thanks to the Consumer Rights Act. Excludes Ireland, phone and live chat orders. These are identified on the web under small print and in the catalogue marked with a dagger symbol. Delivery & collection. d) No consent from the persons referred to in Section 8.9 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties). Does Argos take returns without a receipt? Regardless of what Argos said, those rights still stand. Where applicable, you may cancel your order in accordance with your rights under the Consumer Contracts (Information, Cancellation & Additional Charges Regulations (see the Returns and refunds page for further details. 8.1 The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. c) If we reasonably believe you have misused our website, we may suspend or cancel your access to it and/or cancel any orders you have placed; 1.6 Access to our website may temporarily be restricted for repairs, standard maintenance or the introduction of new services. Whenever holidays roll around, Argos offers an extended return policy to provide you and your loved ones a little extra time to receive the gift and decide if it is wanted. We will not supply or deliver to shipping agents or to agents who sell our goods to third parties. Goods are subject to availability. Argos requires all returns to be taken with . Depending on where you live, we have made some changes to how you can return an item: In England - from Monday 19 July, item(s) can be returned to any Argos store, in-line with our returns policy.. Yes. All you need is the product, your proof of purchase and the original packaging (or proof of purchase if the item is faulty). 11.19.1 You can spend your Nectar points at Habitat stores, Habitat.co.uk and on Habitat products in-store at Argos, in 500 points/2.50 increments. If you paid by cash or gift card you'll be refunded in store using the original payment method. Argos Christmas Return Policy (All You Need To Know) This offer does not include Argos eBay stores. 2 weeks in I got my first BSOD, and keep in mind this is a fresh new laptop straight out the box. If you wish to return an item to Argos you must take your items to a qualifying location. 11.18 You can spend from 500 (2.50) to 100,000 (500) Nectar points in one transaction online. and our Our website indicates which items are non-refundable. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. The staff at Argos will be happy to help you process your return, and will give you a refund or exchange depending on what youre returning. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Argos Limited 2023. Other items must be in their original packaging with the original tags and be unused and undamaged to qualify for a return. This will not affect your statutory rights. Returning faulty phone - help please Digital Spy This place has a useless returns policy. Please note that this email is not an order confirmation or order acceptance from Argos. Scan this QR code to download the app now. You are therefore required to confirm that you are over 18. 8.2 We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. 1) Argos Limited, Registered office: 489-499 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 2NW, registered number: 01081551 (England and Wales); and 11.23 Goods, services and/or discounts are subject to availability and may change from time to time. Although Argos allows returns and exchanges for many of its products, certain items are not eligible for return. Examples of such activity may include placing significant numbers of reservations where the goods are not subsequently collected, placing significant numbers of reservations for the same product without them being subsequently collected and the selling of reservation confirmations. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In Scotland - from Monday 26 April, item(s) can be returned to any Argos store, in-line . The means of doing so are the same as above:. This is the one tied to your original shipping address. By 'original price' we mean the original price displayed online on argos.co.uk or in the most recent, printed version of the full Argos catalogue (where the product was featured). If you have collected from an Argos store you can return to any Argos store. They offer a fair return policy and will work with you to make your purchase right if there are any issues. January 24, 2022 By Laura Ritterman Leave a Comment, Last Updated on January 24, 2022 by Laura Ritterman. The good news is, you can return an item to Argos after the packaging has been opened, but youll still need to have the original packaging to hand, any tags will need to be on the item and it will need to be in a resaleable condition. If youre returning an item in store, youll be able to receive a refund immediately. Help & FAQs - How long will my refund take? - Argos 11.10 Nectar points are not available in the Republic of Ireland, on delivery charges, purchases of Argos Gift Cards, e-Top ups, iTunes vouchers, gift cards, Argos Pet Insurance, in game currency, Argos clearance stores, Argos for business, Argos spares, Habitat outlet stores, mobile phone cards, vouchers or sims. All Rights Reserved. In line with our returns policy, your item (s) will need to be: Unused. Minimum spent to collect Nectar points is 1.Nectar points issued within 30 days.We reserve the right to alter or terminate the Argos Nectar offer at any time and/or to reclaim Nectar points where they are; issued in error, orders are cancelled, or goods returned. and our Find out see about Argos and its products here. 22 October 2020 at 12:46PM Simply fill in the online returns form and youll be able to download a pre-paid postage label to make your return. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Argos, however, declares that Allum's warranty was a special 12-month guarantee issued by the store, rather than the manufacturer, to extend customers' statutory rights. In line with our returns policy, please ensure items are unused and in their original packaging with tags still attached alongside your proof of purchase, such as your store receipt, delivery note or . 9.13 Gift Cards or eGift Cards cannot be used for the purchase of other gift cards or vouchers. In order for your return to be accepted, the item must meet Argos stipulations. Where you are not present to accept delivery of the products (larger and higher priced items excluded as someone must be at home to accept delivery) , our delivery driver will take a photograph of the place where the products were left. 2. level 1. Argos - Sainsbury's - Argos returns policy: Everything you need to know Ordinarily, the Argos returns policy is reasonably straightforward. Touch device users, explore by touch or with swipe gestures. Youll need proof of purchase, which could be a physical receipt or an email confirmation of your purchase. Some products are excluded from the Guarantee and are clearly marked by a next to the product name. The classification reflects the content of the video game or DVD (violence, language, sex, drug abuse etc). 11.4 Nectar card or App swipe required at checkout. 5.1 We offer a 30-day money back guarantee, please refer to Returns and refunds. Can you return an online purchase to the store? 12.8 To check your balance and confirm the expiry date please sign into your account at argos.co.uk and use the balance checker provided. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Other Gift Cards or eGift Cards will be issued detailing a balance. Bringing back a used item to Argos : r/AskUK - Reddit If you need to return your item to a store for a refund, youll need to do this at a staffed till in any Argos store. Total regarding Argos, with links go Argos.co.uk, store locator, the press company and all Argos' social media channels. If you have a large item to return, please Scroll down to start a Live Chat, or head to our contact us page. You can return your items to an Argos store, collection point, post, or arrange a return via chat. 1.4 Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Nectar rewards are also subject to Argos' own Terms and Conditions. Argos offers extended returns during the holiday season. The goods are provided as compliant with technical, safety, labelling and other legal requirements in the place where they are sold. Help & FAQs - Where is my refund? - Argos If you return your item (s) by home collection or post, please allow up to two weeks for postage time - as soon as we have it we . If you don't have a printer at home, you can print your label at a ParcelShop with a Print In Parcelshop device. All Rights Reserved. Can anyone explain to me how this makes sense and whether theres a way around it? You must begin your return within 30 days from the date of your purchase to qualify for a return. 11.18.1 You can spend your Nectar points at Habitat stores, Habitat.co.uk and on Habitat products online at Argos, in 500 points/2.50 increments. Refunds will be given back using the original payment method. Because the stipulations of the regular return policy apply to the Christmas return policy, you want to know about the regular return policy whenever you are returning items during the holiday season. 1.9 Certain video games and DVDs are the subject of a legally prescribed age restriction, determined by the British Board of Film Classification. https://www.argos.co.uk/help/returns-and-refunds/. Once youve used your Nectar points to pay, it is not possible to convert them back into Nectar points. All photographs will be stored in accordance with data protection legislation. Argos shall be under no liability for any delay or failure to deliver the products within estimated timescales. Argos returns policy: Everything you need to know | Expert Reviews prior to the goods being dispatched or in store prior to or at the time of the collection of the goods). Where goods are delivered directly by our suppliers delivery restrictions may apply to Northern Ireland and Scottish Highlands. See nectar.com for the latest partners. It was basically meant to be a temporary laptop I would use until my main one came back from repairs and then I would sell this one, however not even 1 week in the laptop started lagging so bad it was causing problems. If this is not detailed, please use the online balance and expiry date checker in the My Account section of the website. Argos Return Opened Item Heres What You Should Know. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Most years, it begins around October 12th, but it may be slightly different each year. For click and collect orders, the title to products shall pass to you once the goods, ordered in accordance with these terms and conditions, have been handed over to you in store. 9.20 Gift Cards or eGift Cards must be treated like cash, Argos Ltd cannot be held liable for lost, stolen or damaged Gift Cards and they will not be replaced. In this article, well explain the Argos returns policy, as well as answering the key question: can you return an opened item to Argos? It will also need to be in its original packaging, with all tags still attached. Youre in the right place. For FastTrack and Tu clothing orders the email/SMS is an acknowledgement of your order, and does not constitute acceptance. All items under the regular return policy must be returned within 30 days. Please note, collection points at Sainsburys supermarkets are unable to accept any returns, and no stores can accept returns of large items at this time. Wowcher Mystery Holidays Are They Worth It? 11.18.2 To redeem Nectar points online youll need to link your Argos and Nectar accounts please visit https://www.argos.co.uk/nectar The Argos website itself says that they "suggest" customers contact the manufacturers initially, but if goods are faulty, they will repair or replace faulty goods if returned within 6 months from purchase and as long as a receipt is shown as proof of purchase and I did show them my receipt. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions. Unless there is an extended return policy in place, you cannot return an item to Argos after 30 days. Some items like food, pierced jewellery and underwear can't be exchanged or refunded, unless they're faulty. If you do not have the original Gift Card, a new Gift Card will be issued for in-store refunds or a new eGift Card will be issued. 11.24.2 If you order online and dont collect your item within 7 days, your order will be cancelled, and you'll be refunded back to your original payment method(s). 11.19.2 Present your Nectar card or Nectar App at a staffed till to spend your Nectar points (subject to system availability). For more information, please see our Where you decide to use the products in the course of a business, we exclude (to the fullest extend permitted by law) those warranties and conditions relating to fitness for a particular purpose. Drop off your Argos return at a ParcelShop. Argos will provide a full refund for all qualifying returns. 10.1 Argos Monthly Care, Breakdown Care, Jewellery & Watch Care and Replacement Care are provided by Domestic & General Insurance PLC. All items must be unused and have the original tags and packaging to qualify for a return. Let's face it: buying the perfect gift is not an exact sciences. 12.12 Habitat.co.uk eGift Cards are not a credit, debit or cheque guarantee cards, cannot be redeemed for cash or returned under the Argos 30 Day Guarantee and cannot be sold or re-tendered. PayPal refunds can take up to 30 days to process. To go back to Argos to get it repaired, refunded or replaced (if you have the insurance) you will need your receipt or else they can't do anything. 11.22 Only one Nectar card can be used per transaction. You can pay any remaining balance with a credit/debit card (including Argos Card, but not Argos for Business card or Argos Gift Cards). If you dont have access to one of these, Argos should still be able to assist you as long as you provide your credit card, bank statement, or the email address used to buy your item. Stay safe online. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. My wife used it for 2 days and notice strong smell of metal when it is on and hence the food is tasting like metal. 8.3 Argos shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control. In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.