I also don't understand why there is a long-standing message about 'revamping the service' to remove ads. 14h58. 16h36. Thank you, I have also reset my account. 14-06-2020 If this doesn't help, try deleting the app and reinstalling it. I keep getting the message that username or password is incorrect, bit I know that they are ok as I can send and receive via My BT. Readers like you help support MUO. BT Email - Apps on Google Play If you can't find the app it means it won't work with your phone. There are unknown reasons why this happens, though use a different app the the Yahoo app, for example BlueMail. Very frustrating! Keep me signed in Help > Create new Email address > This forces your email app to sync, find, and download new emails to your device. It's not a generic issue affecting everyone, it seems to be random what accounts it affects and how long it lasts. 21-02-2020 I am not using the Yahoo settings for the app. Other times, it could be because your Location is disabled or because you are not using the best Location method. 21-02-2020 Looks like no ones replied in a while. The Token expired message is a genuine message but if you continue to get the message we will need to take a look at the account. on 12h17, I've downloaded the BT app and am now receiving my primary email on it. I use the app on 2 x iPad Pro devices and both have the same problem, my iPhone works fine. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Or if you have another Apple device that you don't use for email, you could try setting up email on that device. Email messages stuck in outbox - BT Community To delete an account in iOS Outlook 17/04 since 2pm, femboy_ryan my xbox username is expendxble if anyone wants to play!!! I have of course checked all the settings on my incoming and outgoing emails (literally hundreds of times) according to the guidance offered. Deleting data and cache files won't delete your emails; your emails are stored on your email provider's server. I also have email access on iPad through Apple's native mail app, all with no problems. You can check if this is why your emails aren't syncing by enabling the auto-sync option in your email app. I think BT asked me for a favourite email, I dont know if this is linked, but Ive never had this problem before and sure its not a coincidence. 03-11-2019 If yours doesn't you can use Files by Google to delete files instead. I added a new account and chose other when asked for type of account e.g. The error you have been experiencing with the Mail app in Windows- in most cases- is caused by either an outdated SMTP server settings or the account password has changed. Email clients are now working again. Follow these links to find the app on Google Play > or in the iPhone App Store >. I'd only just resigned with them too. However the app does not allow any SSL or authentication settings to be viewed or set. 21-02-2020 User profile for user: 02-11-2019 Select Manage Accounts and select your email account. BT Mobile operates as a MVNO using the EE network. Put my existing email address into the new account and all working now. This is what you will get: - A brand new app - Designed specifically for our email service, completely BT-run and UK supported. Apple disclaims any and all liability for the acts, BT Email on the App Store It definitely is BT Yahoos end. on missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone The same issue is facing me on my Amazon Fire using a 4.0 version of Outlook. 16h12, Announcements, Guides & Community Updates, Awful brand-new email app on Android - "We've updated you to our new, improved BT email service". Some of the images are offputting and not what I want in my emails eg sinister close up facial image of man in black balaclava (to sell home alarm systems). on You could have seen the service. The app should then automatically look for new emails and let you know when a new message arrives. Thunderbird 4 steps. No, its useless. Resolve sync issues in Mail and Calendar apps in Windows 10 15h13. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. You can fix this issue by enabling notifications for your email client (specific steps vary from one device to another): If you've been missing your emails because your phone wasn't syncing them, you should have fixed the issue using the above methods. Navigate to and open Settings, and the, Galaxy phone or tablet's GPS signal is lost. Thanks BT for wasting a week of my life that I will not get back ! emails sent from iPad dont appear in the sent box on the iPhone and vice versa. It works, downloads email and folders. Each user will get an email letting them know when their email address has been moved over. 9h04. Sorry to hear that you are having problems with the new BT Mail app. BT ID or Email address. - Hassle-free emailing - the app has a clear, user-friendly interface that makes it easy to send, read and . I am using the mail.btinternet.com settings with the right port numbers. If you like, you can write something under Descriptionto remind you which email this is (e.g., "My work email") Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. Then, touch and hold the Power off icon. Whether you need help in setting up an email client or with using BT webmail. Click the Sync button in the Mail app, at the top of your message list, to force the app to sync. if using an app like BlueMail. Issues like this can make you miss out on important emails, which can be costly if you don't resolve them quickly. FWIW, the issue is not a generic issue and clearly does not affect everyone. Email - BT Community Fix sync errors with the Gmail Android app - Gmail Help - Google Support Type inthe email address you want to add. Check out these articles for support. 2012-2023 Ookla, LLC., a Ziff Davis company. From other posts on the forum, it is beginning to look like the problem is with Outlook for Android rather than BT for once, particularly as other clients appear to be working ok. Are you using the correct settings on the app? 02-11-2019 on The app will then connect to the email servers and fetch new messages for you. I have moved your post onto a new thread as you posted on a thread that had already been resolved and your post may not get much traffic on there. Battery saver mode disables background syncing. If your email address isn't linked to your BT ID, youll be asked to do this, I keep being told my username or password is wrong, My BT ID hasn't been activated or my email isn't linked. It really can be something that's easily missed, I'm not saying this is the case here, but it is very easy to misspell email addresses, server names etc, not putting in the full email address, wrong port numbers, wrong password (if the user has more than one email address, each have their own password). It definitely is BT Yahoos end. Announcements, Guides & Community Updates, Re: Impossible to use client mail programs (Outlook on PC or Mail app on IPhone with my bt email add, Impossible to use client mail programs (Outlook on PC or Mail app on IPhone with my bt email address, Mail Client Issue with one BT Mail account-one last question to ask please. Can I cancel the BT package that I've ordered? Try these steps to resolve mail sync issues: Ensure Windows 10 is up to date ( Start > Settings > Update & security > Check for updates ). Welcome back to the Community and thanks for posting. Read Customer Service Reviews of www.btinternet.com - Trustpilot Please check our service status pages > Or select the problem you're experiencing below for more information: I keep being told my username or password is wrong My email address has been suspended Why have I received a termination notice? Now that your emails are back up and running, you should make sure you're getting the most out of your email app. How do I access contacts from my email account. The first time you use the My BT App, you'll need to log in using your BT ID and password. If you have an Android device, check your user guide for instructions on how to update the operating system. If you know of any successful resolution that is working, please let the forum know. I accept that is pretty old but that shouldnt cause my sent emails to disappear from the web Mail app! Emails will not scroll down and links in emails do - BT Community This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Then, re-add the same account using the option in your email client. Deleted my previous bt account and yahoo account. Thank you. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. If you're not able to receive any emails on your Outlook app, we suggest that you try the steps below: Turning the device off and on. So, just to help me understand, does anyone know when will btinternet customers have the ad. BT support said known SIP outage. I had the same problem and spent nearly a week getting the problem fixed. In Advanced Settings the correct IMAP/SMTP address and port numbers are picked up automatically by they are not sticking. I may need to update or rollback via APK to a version that is not in PlayStore. BT must have fixed it! If you have problems with sending/receiving emails, ask your questions here . It may be a problem with the email provider's server, your email account, or your network connection. 21-02-2020 If you can see your webmail OK, then it's likely to be a problem with the way your email program is set up. This is so irritating as it has worked ok for years, and now they have super improved it !! User reports indicate no current problems at BT BT (British Telecom) offers broadband internet, home phone and television service. We're working on fixing this, so keep an eye out for a new version of the app. If we detect suspicious activity on your account, we'll secure it and you'll see a screen asking you to change your password. * For Samsung Supplies information go to: * For S.T.A.R. You've been upgraded to our new BT Email service. bledd BT SIP lines down since 8:13 (maybe earlier?) Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 2. Go to Settings -> Manage Accounts -> Add account 2. To be honest, we typically recommend you set up your BT email with IMAP protocol instead of POP3. First of all Outlook the app has no connection with Outlook.com the service. You use IOS 11 or above. He's been writing about the tech for the past decade, and he loves to explain technology in simple words. Customize your sync settings in the Mail app ( Settings > Manage Accounts > select the desired account . Removing and re-adding your account from the phone: Mobile Outlook.com Ensure that the mail server settings are properly configured: Send and receive Outlook.com email from an app Can you let me know what version of Outlook for Android you are using? You need an iPhone 5s and above, or iPad Air 2/Mini 3 or later. 02-11-2019 Click here to download and start repairing. BT Email Help | Get support for your BT Email | BT Help Help and support Email BT Email help What do you need help with? I get various errors messages, one on f which is to re-enter my password but in settings but it sends me round in circles. How do you rate BT over the past 3 months? by Richard2001 on 27-04-2023 11h19 Latest posted on 27-04-2023 11h48 by Keith_Beddoe. Jun 2, 2020 1:58 PM in response to declan195. All Rights Reserved. Fix a problem | BT Help If it's a problem with the Mail app on Windows, let's fix it: Settings > apps > apps & features > select the Mail & Calendar app from the list > click the three little dots > advanced options > Repair. New updates fix many existing bugs in the app. ones that end @btinternet.com, @btopenworld.comor @talk21.com). Thanks I have given up trying to use a client. Leave it a bit and then try to log in again later. A whole flurry of people affected simultaneously, all clients across all platforms simultaneously deny access for no reason, webmail works, no VPN or security package, no changes in any settings. Bills & Packages At some point during one day a couple of weeks ago, the following issues seem to have started: by Many clients offer plenty of great features to aid with your productivity, so don't be afraid to poke around in the settings. Email Login Page - BT Broadband I'll leave the test account on my phone and check again tomorrow and for a few days. Right now,you can only add extraBT emails to your app (i.e. An easy way to check is to log into BT Mail and if it shows BT Yahoo at the top of the page the account has not yet been moved over. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . Roll on the next time! BT Yahoo Email down or problems, Apr 2023 | Product Reviews With regard the adverts, the link is all about BTMail - it doesn't mention BTYahoo. If you haven't got a bill, we can send you your account number in the post >. You can review our tips for using the Iris scanner on your phone. status pagina, User reports indicate possible problems at BT. Step 2: Restart your device Step 3: Check your settings Check if. If it still doesn't work, click Restore. 10h11. This option works just like the regular sync, except you must manually go into the settings and tap an option. on BT support don't support email clients so no point phoning them!! Premier Mail - email addresses missing, unable to recently stopped receiving email payslips,although Re: All emails suddenly disappeared from inbox!! 12h27 You shouldn't be using Yahoo servers. Apple users can update their operating system by going to Settings> General> Software Update. I have recently deleted and reinstalled the Android app, yet the problem persists. I also have this problem since BT super improved my email last week. For a comms company, they really are sh1t! If your Samsung, Apple, or other branded device won't log on to BT email and it's down today for you, then others will be leaving their status updates below. I have checked I am using the correct servers etc. It can be set to perform different functions, such as initiating push-to-talk communications between your colleagues or turning on your flashlight. However, if you have sync turned off in the email app, you will stop getting emails on your Android phone. any proposed solutions on the community forums. All postings and use of the content on this site are subject to the. When trying to use DeX, the phone will simply mirror its screen to the monitor. It sounds like not all the email accounts have moved over to the new BT Mail Platform yet. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite. You'll need to check if the phone was configured this way, and if it was, yo, The new features on your Samsung Galaxy XCover6 Pro, Design The Galaxy XCover6 Pro maintains a thin and light feel alongside military-standard durability. To do this, you'll need first to remove your email account from the app. 21-02-2020 BT appears to be suffering an outage, with users complaining of being unable to connect to broadband internet. It is common for some problems to be reported throughout the day. If so, justdownload the app for Apple, Note: The below steps are ONLY applicable if you haveapp version 1.1. Remember to update the password everywhere else you use that account whenever you change the password. Password Show. Bradley Foulkes Internet n wifi down in clacton. On phones without a dedicated Power key, you can swipe down from the top of the screen to open Quick settings, and then tap the Power icon. The Token expired message is a genuine message but if you continue to get the message we will need to take a look at the account. So the question is, when will my Yahoo! Using Safe mode will help you figure out if the email app is causing issues with your phone. I am aware of the link below. If we've suspended your email address for any reason, you'll see an error message that tells you what to do. Internet connections are available through ADSL or BT Infinity branded fibre technology. Support is also available on your mobile device through the Samsung Members App. to make matters wors, Tony Hedley VM have confirmed that there are issues with BB in BL6. Visit our Cookie Consent tool if you wish to opt back in. Check our detailed instructions for your favorite email clients. Junior Editor for Android, iPhone, Entertainment, and Social Media, ensure your password is secure and memorable. send you your account number in the post >, iPhone 4s or iPad2 and above on iOS 8.1 or later, Android smartphone or tablet on Android 6.0 or later, Log into the app using your BT ID and password, Set up a PIN. Having problems with Email App . Set up email in the Mail app: https://support.microsoft.com/en-us/office/set-. Anti-s, Program the keys on your Galaxy XCover6 Pro, Program the XCover key and Top key The XCover key is the large button on the side of your Galaxy XCover6 Pro. BT may be migrating accounts, but they are not keeping users informed. Jeff Howe Down 3 times in 4 hours,rebooting the hub keeps it going for 45 mins,BT shocking Watford location Wd197bp, Atul Patel I have a fixed lease line for broadband , down for nearly 2hr in RH117RY, Paulo Mazetto anyone having issues with BT broadband today? Iris detection not working on Samsung phone. Please take our brief survey. Solved: Problem with portal - Page 2 - BT Community Please help us improve by selecting a reason below. On phones that were set up by Knox Customization Configurator, Samsung DeX may fail to start. There are several reasons why your phone may display a message that says "Cannot Connect to Server" when you're trying to access your email. Hi. You can easily customize this key to meet your needs. Setting up BT email account on Outlook with numerous problems that 0 Ratings Reply If you're using a mobile device, tablet or computer program and you're getting password errors, you should try logging into your BT Email account at www.bt.com.