Not to mention the cabanas are side by side only four feet apart. Discover the best of this farming region. Please accept our sincerest apologies for the occurrences you experienced. Please continue to check this website frequently for updates prior to your upcoming reservation. Inu, meaning drink in Hawaiian, serves lively libations to suit every taste, as well as Maui-made craft brews on draft. The owner advocates defended the tactics, lies, and fraudulent information that was used to sell us our points. Each person had the same line after hours spent talking on the phone, "I completely agree with you but I'm soooo sorry I'm NOT the decision maker Let me pass you onto so and so - I'm sure they can help you!". ReadMore, The ultimate descent from the top. Returned in 20 and were told they had us a better Villa and it would be ready in 15-20 minutes. He turned out to be a valet arking attendant. We were told.to come back in 15 minutes to check. Phone:808-662-6300 How they lure you into these presentations is with promises of gifts, and telling you that the meeting only lasts about 90 minutes. An amazing master bath with tub and huge shower is a nice addition. Let us help you make the most of your trip to Maui. Make a splash with our stunning outdoor pools, five hot tubs, a waterslide, waterfalls, and a childrens area. Share the love with fellow travelers today! Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. ! Your attitude about the cash cow customers is appalling. The resort itself is only partially finished. Once there, a nice person named Jessica Segebre offered to help and told us that people cancel all the time. Calm or rough? When we arrived ( after driving 2 days in a car with 4 kids) we were escorted into A semi private area where we were offered beverages and snacks. Turns out, we only had 10 days in New York to rescind the deal and they intentionally lied to us about the length of cancellation. Please use the "Staging" version of the Owner Emulation Tool if you must complete this blocked action. This service may contain translations powered by Google. They need to be investigated for their dubious business practices. We look forward to your return. The most helpful contributions are detailed and help others make better decisions. Marriott daytime and overnight guests can now reserve cabanas, pool chairs, and more with just one click thanks to iPoolside. We rented cabanas at $150 per day for two days ( non refundable) when we made our reservations only to find out on arrival they were on the back side of the pool with a wonderful view of the backs of poolside chairs and people's backs and bald heads. Please complete all fields. Stay awaydo not join the club. The Ritz-Carlton Bacara, Santa Barbara A wonderful, relaxing vacation at Kaanapali's newest resot! Custom Swimming Pools & Landscaping | Woodside Pools in Wayne NJ Enjoy dining near the water in one of Lahaina's finest eateries offering fresh breakfast dishes sure to please your palate. Staff were outstanding as well as the food.Would love to be able to stay here for a longer duration. How they can continue to get away with putting people in financial ruin is beyond me! When I made the purchase. Kauhale Market has island goods and grocery items to stock your villa during your stay. Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size. 17028365900. Location: Main Pool Guests go online to book their hotel rooms, their cabana, & various guest services, with full integration in place. We found this unacceptable after traveling 4000 miles expecting a better view. | 45 Kai Malina Pkwy The Westin Nanea Ocean Villas, Lahaina, Maui, HI 96761-8414 +1 808-662-6300 Website Closed now : See all hours See all (12) Ratings and reviews 59 RATINGS Food Service Value Details CUISINES American, Bar Meals Lunch, Dinner FEATURES You will be able to view the locations of the cabanas and casabellas and reserve directly from this website. The pool bar provides a relaxing setting to enjoy oceanfront views, cocktails and lighter fare. ReadMore, The road to Hana with a picnic lunch. 24 Resales from $7,500, 54 Rentals from $350/night Marriott was unable to work with us to allow us to shorten our stay or even just stay the night at their resort on the night of our wedding. Our 4 children were in the hotel room waiting for us, so we finally agreed to the smallest package that we were offered so that we could leave and start the vacation that we had promised to our family. When will the lies stop from Marriott? The current status of resort amenities and services is subject to change at any time. We were also told that if we were not happy with our purchase, that Marriott has a buy back program where they buy our points back, and we can get out of the continued maintenance fees. Patient & knowledgeable, informing us of places to go & things to see in Maui. (Until we meet again), This is the version of our website addressed to speakers of English in the United States. Visa, All Rights Reserved. Youll find everything from the essential to the not-so essential in our general store located right in the Konea lobby. We DID NOT cancel - the resort cancelled! You will be subject to the third partys terms and conditions and privacy policy. Not hours. To see correct prices and occupancy info, add the number and ages of children in your group to your search. We received the contract on August 21, 2021, and we emailed a cancellation request on August 31, 2021, just before midnight. RESERVE NOW. Plus, my Bonvoy status should be . I know they received it because our salesperson called us THE NEXT DAY telling us it was too late to cancel, and we had missed the rescission period. What does that say about Marriotts ethics? We were told.to come back in 15 minutes to check. {{ thankyoumodalbodycopypersistenceerror | raw }}, ResortActivities They would have access to Disney World specifically through Sheraton. We did enjoy our stay and it is right on the beach and close to restaurants and attractions. After almost two hours of being told different stories and asking for the GM, a young man who repressented himself as the office manager told us our Villa would be ready at 4 PM. If youd be so kind to send us your preferred contact information to so that we may reach out to you. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Check out: 10 a.m. 69F / 21C Resort Toggle MenuResort Menu Overview Photos westin maui ipoolside Verified 9 days ago Url: vistana.com Go Now The timeshare salespeople, specifically Joaquin Boadella & Brooks Bohon, lied to my wife and me and continued to lie to keep my business by not letting us out of our contract. ReadMore, Astonishing magic with a Maui flair. Only opened April 15, 2017. Food and bar service at the pool were also an issue. Were excited to hear about your favorite activities and dining experiences. Amazing customer service, brand new resort! BAD DEAL. I give Marriott a negative rating for all the lies and predatory gimmicks they pulled on me and my wife. All lies. More recently the quality of the resort has declined to unacceptable lows. Choose your perfect view and the number of bedroom and we'll do the rest. I NOW HAVE A CASE NUMBER AND CAN EXPECT A CALL BACK IN 3 TO 5 DAYS. A Romantic Treat: The Papa'i Poolside Dinner at the Westin Princeville Senior citizens and those with underlying medical conditions are especially vulnerable. After you book, we'll provide details so you can contact the property directly. A special shout out to Samoa Leilua, Guest Services Supervisor, who went above and beyond to make our stay fabulous. We have no idea why, even though there have been little improvements done to the resort, that the maintenance fees have continued to rise way above the rate of inflation. We found this unacceptable after traveling 4000 miles expecting a better view. What really makes us mad is that we are retired and now our maintenance fees are more than the taxes on our home which is crazy. Please complete all fields. The Westin Nanea Ocean Villas, Ka'anapali 45 Kai Malina Parkway, Vistana Hawaii Tax ID # TA-139-329-5360-01, Lahaina, Hawaii, USA, 96761 Tel: +1 808-662-6300 Kahului/Maui Distance From Property: 29.8 Miles Phone Number: +1 808-872-3830 Visit Website Alternate Airport Transportation: Speedishuttle Kapalua Airport - Maui Not addressing their owner complaints seems to be an ongoing theme with this company. Sheraton Maui Resort & Spa Thats several days after my check in! RedWeek, Inc. is a Registered Seller of Travel in the following states: There are only 2 view types - Resort and Oceanfront. We invite you to learn all this unique resort has to offer and to be inspired to discover nanea. Quite annoyed that they took 30 minutes of my time with this nonsense. Over 256 million reviews from guests after their stay. Checkout:10a.m. Activity Schedule|Announcements | Resort Policies | Accessibility. Your Marriott Account - Staff Login. They would not allow us to do this, and said we should have purchased vacation insurance. Marriott Vacation Club Reviews | Read Customer Service Reviews of Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Face coverings may be recommended or required. The Westin Nanea Ocean Villas, Ka'anapali, 45 Kai Malina Parkway, Vistana Hawaii Tax ID # TA-139-329-5360-01, Lahaina, HI. That seemed strange as there seemed to be almost o o e else around. To Marriott, You are holding our timeshare hostage:1) You have either ILLEGALLY PAID DUES TO VACATION CLUB AGAINST OUR WISHES which is what Interval International says it looks like you did.2) OR you have LIED to us and YOU DID NOT RELEASE OUR TIMESHARE from your Vacation Club. Marriott is selling more and more points every day to unsuspecting people making it almost impossible to book a vacation when you want to go. Resort Status | The Westin Nanea Ocean Villas - Vacation Club First Name is required. The get their act together in the future. Set on twenty-six acres of lush, tropical land and infused with a variety of Hawaiian design elements, The Westin Nanea Ocean Villas blends a top-notch vacation experience with the authentic history and culture of Hawaii. Corporate? The Westin Nanea Ocean Villas, Ka'anapali is a vacation ownership beach resort located in Lahaina, once the royal capital of Maui Loa. Our children will inherit the property (lie, they will simply get bills).We upgraded 3 times, chasing the dream that the Sheraton/Marriott employees were selling. Today was quite the twist. Your real feelings show in that NOBODY can live long enough to get past the outer ranks of salespersons to a LIVE SUPERVISOR to remedy this mess. You are leaving a Vistana Signature Experiences, Inc. (Vistana) site and going to a third-party website. Amenities include a 10,000 square foot lagoon- style pool with an upper pool, children's pool and play area, two plunge . Create new account. Hi there. Checkout:10a.m. Activity Schedule|Announcements | Resort Policies | Accessibility. Most have been terrific. I was able to spend the night here with friends in town and I must say it was excellent. WE DID NOT PAY TO RENEW THE CLUB MEMBERSHIP in 2023. Safe. Discover Mauis amazing hidden secrets with a variety of tour options. We didn't expect ocean view but certainly not the parking garage. Resorts in the United States, U.S. Virgin Islands, and Puerto Rico. The wait staff was attentive and the buffet was delicious. As recommended by the CDC, Owners and guests are encouraged to wear a face covering indoors, regardless of vaccination status, in areas the CDC defines as substantial or high for COVID-19 transmission. A thrilling descent down a famous crater. We dont want what you have stuck us with. By the way, if you need to sell you will get pennies on the dollar. All in all, we can't recommend Westin Nanea Villas now. | ReadMore, Prime snorkeling and water sports await. I also had a MVC Supervisor tell me there are no plans to convert and/or combined the points. All fields must be valid. Our only solution was to rent another 2 bedroom suite elseware and pay for that and the crappy little hotel room that they provided. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). We were open to buy MVC but at this point, we don't see that happening. We also ensure all reviews are published without moderation. The Westin Nanea Ocean Villas Vistana Signature Experiences Rentals Details: Web45 Kai Malina Parkway, Lahaina , Hawai'i 96761 , United States 808-662-6300Check in: 4 p.m. Maui Vacation Villas | The Westin Kaanapali Ocean Resort Villas North However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Amazing how everything ran so smoothly and such an impressive and friendly staff! Aloha gyg2449,We are so happy to hear that each trip with us brings you new memories. We also later found out that our children would be responsible for the mortgage and maintenance fees upon our passing. Seems repairs eeded to bbe made. Samoa Leilua got us our room and did a fantastic job accommodating us, super helpfulshe spoiled us! ReadMore, Paddle Maui's waters from a kayak. Enjoy the essence of the Valley Island while recharging at Ho'ola Spa and experience transformative Hawaiian spa treatments with indigenous, botanically derived products. My experience with Marriott over the years has not been much better, but it is clear (in my opinion) that in recent years Marriott has completely lost its way and has zero interest in taking care of its most important asset - the owners / customers. Good food but terrible service!!! Visiting the pool involves health and personal . ReadMore, Deftly climb down walls and falls. Northside Park has something fun for the whole family! With beautiful year-round weather and gorgeous tropical landscapes, Maui is the ultimate vacation destination. Nothing is ever explained and when you ask questions your agents tell you to refer to the contract for explanations on the maintenance fees. Real-time inventory management and booking software by RealTime Reservation LLC. No help was offered or given.They would not help us, cancel us or refund us. Best Hawaiian island to visit with family, The Top 5 Beaches around the World for Romantic Sunsets, Experience Paradise From All Sides: The Top 3 Coolest Tours in Hawaii, The 2 Best Places for Group Stays in the Aloha State, 5 Essentials to Pack When Flying to Paradise with Little Ones, 5 Maui Adventures for a Secluded Holiday in Paradise, 130 Kai Malina Parkway , Lahaina, Hawaii 96761, Accommodations for Guests with Disabilities. Upon checking into our room my wife discovered that the microwave was not cleaned. Checkin:4p.m. | We called housekeeping and they eventually came up to clean it up.Counters were filthy as well.After housekeeping left the room , I asked my wife to check the bed sheets. The Westin Maui Resort & Spa The kid's pool is great fun with a slide and spouting turtle fountains. In addition to our aquatic playground with waterfalls and caves, youll find amenities and fun-filled activities for the whole ohana (family). Information provided by various external sources. ReadMore, Catch some of the best fishing anywhere. There are four gorgeous pools for quiet soaking, active fun and swimming, and entertaining the kids. My team members and I are truly local experts. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Rocky. Home - iPalapa They ran my partners credit without his permission, and when it was too low, they asked for permission to run mine. We also still had to attend the presentation, or risk being penalized more financially. Well we had never been told about this insurance and why would we even think we would need insurance when we are "owners"???!!! However, we got invited to a timeshare presentation at Marriott Oceana Palms, Riviera Beach, FL and decided to go. We rented cabanas at $150 per day for two days ( non refundable) when we made our reservations only to find out on arrival they were on the back side of the pool with a wonderful view of the backs of poolside chairs and people's backs and bald heads. Possibly from a womens period. They passed us from person to person, their goal was simply to wear us down! Valet couldn't find our car one day. Claim your profile to access Trustpilots free business tools and connect with customers. It took over an hour to get our food because the chef had to stop cooking to yell at the staff (this from our waiter) and wouldn't cook anything until his 'meeting' was over. Valet couldn't find our car one day. We were told that we would receive amazing VIP benefits if we continued to upgrade our ownership, including priority booking of rooms and resort events, travel booking services, and so on. Days. Come and join us under the sea and greet Mermaid Kealohi for a mermazing experience. Seems repairs eeded to bbe made. Guests are required to show a photo ID and credit card upon check-in. The villa room, a 2 bedroom with full kitchen and living area and lanai was very nice. ReadMore, One of Maui's must-see snorkel sites. There was a problem loading the reviews. We requested other accommodations and were told they were booked but would try to find something. Private suite 808-662-6300 Ocean view Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Therefore, my status should have been moved from Executive to the Presidential Marriott. Own a timeshare at The Westin Nanea Ocean Villas? | We were also sold on the idea that our ownership could be sold back to Marriott at a later date After paying almost $35,000 to date, we have discovered that there is no such thing as VIP status or specific benefits and Marriott does not buy back memberships. At the end of the day a king-size Westin Heavenly Bed ensures deep, undisturbed sleep with multiple layers of refreshing down bedding. The views are terrific, the facilities are modern and luxurious, the on-site restaurants offer delicious food! Seemed more interested in flerting with guys than taking care of her customers. Your contribution should be yours. We then contacted Rhonda Robinson, Owner Advocate, and eventually the Director of Customer Advocacy, Carla Smith. All rights reserved. | Seems repairs eeded to bbe made. business travel features to the top of the filter menu so you can find them faster. Welcome to The Westin Ka'anapali Ocean Resort Villas North Our wedding reservations never cancelled. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. ReadMore, Travel the unforgettable Road to Hana. If we find any, we delete them and, if necessary, take action against whoever is responsible. Choose from more than 177 properties, ideal house rentals for families, groups and couples. This is neither an offer to sell nor a solicitation of offers to buy in any state or other jurisdiction in which registration requirements have not been met. Instead they agents pressured my daughter to call and convince me that we needed to do this and they had her sign the paperwork that day even though I had not yet agreed to this. He came and left several times until he finished the repairs. To protect the integrity of our Owner data, employees are blocked from performing certain actions on the live website that might impact the customer record of the Owner you are emulating. Be Well, Be Westin! 371 Rentals from $421/night RESERVE POOL SEATING AND CABANAS. Welcome to The Westin Ka'anapali Ocean Resort Villas North Escape into beauty and tranquility at our Maui beach resort A truly unforgettable getaway awaits you at The Westin Ka'anapali Ocean Resort Villas North. We explained that we were not interested in any further sales as we are on a very tight schedule with our vacation. They would not even allow us to use our points to purchase car rental vouchers!! Not to mention the cabanas are side by side only four feet apart. There was an offer, there was acceptance, (which I have paid) and there has been no consideration. Ate at the pool bar. You will be subject to the third partys terms and conditions and privacy policy. This villa has three private bedrooms, each with a king bed. Enjoy an authentic dining experience with delectable dishes made from local ingredients at our on-site restaurant. Mahalo, and Be Well. We finally discovered the issue keeping this from happening was YOU, Marriott! We were told.to come back in 15 minutes to check. Reviews on The Westin in Kaanapali, HI 96761 - The Westin Maui Resort & Spa, Ka'anapali, The Westin Ka'anapali Ocean Resort Villas, The Westin Nanea Ocean Villas, Ka'anapali, Hyatt Regency Maui Resort And Spa, Marriott's Maui Ocean Club - Lahaina & Napili Towers, Sheraton Maui Resort & Spa, Kaanapali Alii, Aston Maui Kaanapali Villas, Hyatt Residence Club, The Ritz-Carlton, Kapalua Malama Pono! That seems a little odd given the price you're paying for this property. I told them to send a hard copy of the contract for me to review before I would agree to this deal. We are STILL LISTED with Marriott as a Club Member, even though WE DID NOT RENEW OR PAY THE DUES! Warning: Your web browser is out of date. Marriott Proprietary Information Terms of Use | Your Privacy Rights | | Call us at: +1 808 662 2800 +1 855 718 5789. All prices in U.S. dollars unless otherwise stated. Please know that this is not representative of our standards and will make sure that your situation is addressed. Visit hotel website >. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. When I spoke to you, Marriott, I told your rep we had NEVER used the Vacation Club, nor did we care to do so in the future. ReadMore, A can't-miss aquarium for ocean lovers. What other views are available? Guests can enjoy various activities in the surrounding area, including golfing, horseback riding, outrigger canoeing and snorkeling. Checkout:10a.m. This was not something we intended for them to have to handle or be financially responsible for, nor did we agree to have their names included in the contract with MVC. Marriott Vacation Club International. It would be easy to resell. To edit a review youve already submitted, contact our Customer Service team. The Westin Kierland Villas 15620 North Clubgate Drive, Scottsdale, Arizona 85254, United States Phone: 480-624-1700|Check in: 4 p.m. |Check out: 10 a.m. 74F / 24C Announcements|Resort Policies|Accessibility Resort Info Resort Toggle MenuResort Menu Overview Photos Villas Activities Amenities Dining Maps Purchase Community Overview Photos Villas He turned out to be a valet arking attendant. Westin Nanea Maui, HI - Last Updated April 2022 - Yelp The Westin Desert Willow Villas, Palm Desert, The Westin Mission Hills Resort Villas, Palm Springs, Sheraton Lakeside Terrace Villas at Mountain Vista, The Westin Kanapali Ocean Resort Villas, The Westin Kanapali Ocean Resort Villas North, The Westin Princeville Ocean Resort Villas, The Westin Resort & Spa, Puerto Vallarta*. Reservations are required. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. We found this unacceptable after traveling 4000 miles expecting a better view.