StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Unless you want a refund). SBNation.com. Fax: 601.707.7913, 1 Timber Way ]T 2 if you have questions about buying tickets. His digital chapbook, The Internet, was also published in TL;DR Magazine. 2875 Michelle Dr., Ste. 0000048135 00000 n Help us improve this article with your feedback. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. [1. Privacy Policy. Thanks to all authors for creating a page that has been read 59,334 times. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. Tel: 205.795.6588 0000003771 00000 n Check out the table below to see the best alternatives to StubHub. Is there any type of fee to cancel a listing that has not sold? I knew I wasn't going to get anywhere with the representative that called me because she wasn't a paralegal or legal representative. Sorry we couldn't be helpful. 0000002371 00000 n Because of this, it isnt up to StubHub to refund your tickets they do not sell them. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Code 22507 "The ticket price of any event which is canceled, postponed, or rescheduled shall be fully refunded to the purchaser by the ticket seller upon request". Disputing A Charge = Locked StubHub Account? Sub-Category: Other Bite the bullet , pay the penalty, move on. Address the envelope: StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute 199 Fremont Street, 4th Floor San Francisco CA 94105 How do I get a refund from StubHub? The Chase Sapphire Reserve card fought on my behalf and ultimately refunded my tickets worth over $1000. and our So I would encourage everyone to file for arbitration. Tel: 601.427.4050 HUKo0WX(zTaa}HvR#tZi/s\jg@T>N9@lP:V&YNn>n>A+_2J ibcO?E'YT1$\@k|E/PN |o`3`=C-L7W,`el0\u@`67f\ /dC + No. If you and StubHub are unable to resolve the claims described in the Notice within 30 days after the Notice is sent, you or StubHub may initiate arbitration proceedings pursuant to the Rules. The party wishing to commence the dispute resolution process must give written notice (Notice of Dispute) to the other parties of: Sample 1 Sample 2 Sample 3 See All ( 50) Remove Advertising. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. A party who intends to seek arbitration must first send to the other, by certified mail, a completed form Notice of Dispute (Notice). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. to check out everything we offer. Dear sir/madam, I am writing to request an investigation of the following; Dispute 1. You may download a form Notice. _hh F fmf6`+fxx'd`FR#G8)1r3}v7.I07[n6 ~ulIRqfnF4 _ : Enjoy! Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. StubHub notes it was the first to offer the 120% credit for canceled purchases. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. c/o National Registered Agents, Inc. Suite 204 Disputing A Charge = Locked StubHub Account? - stubhub.community Did you find it helpful? )I am far from done with reading and analyzing the bill language, but already I can spot a couple of places where the bill would threaten encryption, so . Sell. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Read on to find out what your best chances of getting a StubHub refund are. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. Notice Of Dispute: Stopping Administration For A Will Challenge With only these four steps, your refund request is faxed. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Received refund via credit card dispute : r/stubhub - Reddit Your email address will not be published. April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. Decide on what kind of signature to create. ed troyer wife; buyer says i sent wrong item; bloomfield democrat obituaries; what causes low amylase levels in dogs; george jenkins high school schedule Lesson learned. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. 199 Fremont Street, 4th Floor I read somewhere that if you dispute aStubHub charge, they will lock you out of your account until it's dropped. Cookie Notice They'll respond within 30 days. Directing the notice of dispute. Your account will stay inactive until you: Drop the dispute Pay StubHub the amount you owe Was this answer helpful? Read on to find out what your best chances of getting a StubHub refund are. The company does have something they term FanProtect Guarantee in its User Agreement. 0000001764 00000 n Reddit and its partners use cookies and similar technologies to provide you with a better experience. 0000010088 00000 n %%EOF Poor customer service is the biggest pet peeve to DoNotPay. StubHub ship is slowly sinking. How to Get Faster Response From the StubHub Fraud Department - DoNotPay (Techdirt valiantly tries to cover them here. It's how you escalate your issue and tell the Legal Department the nature of your dispute and what you want AT&T to do for you (for example, refund a particular charge). This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Save my name, email, and website in this browser for the next time I comment. Are You Having Trouble Getting in Touch With StubHub? 0000005342 00000 n Dispute 2 (if any) The same format is followed. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Recently, I wrote for Lawfare about Sen. Dick Durbin (D-IL)'s new STOP CSAM Act bill, S.1199.The bill text is available here.There are a lot of moving parts in this bill, which is 133 pages long. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. All you need to do is follow these short steps below: Voil! Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. StubHub will refund your money if an event is cancelled or moved. If you have a dispute with StubHub, please contact StubHub Customer Service. Go to solution Dispute Cancellation Fee Hello, My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. With DoNotPays virtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. How to Get a Refund from StubHub - Because Getting a Future Credit for Customer service all the way to your seat, 2000-2022 StubHub. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. From everything weve seen, the StubHub customer support is quite thin, to say the least. Notice Dispute Form - signNow This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. A Notice of Dispute is more than just calling customer care. 08-11-2021 07:33 AM. Buy sports, concert and theater tickets on StubHub! It basically consists of repetitive rhyming with a catch beat. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. Judge Partly Grants StubHub's Motion to Compel Arbitration in Ticket Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Disputing A Charge = Locked StubHub Account? I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. I was prepared to proceed to arbitration by stating the California Bus. Here's how you can use DoNotPay to appeal fees: Search "appeal fees" on DoNotPay, choose the Fight and Waive Fees product, and select the type of fee you want to appeal. HVn1W0\6quVGX{)oYJuOOno|w[9P7? +z;n{8@a~L@~0iid\a8$1`jih_|W0x]'4 Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. . How does StubHub verify that I transferred tickets to buyer? If you still wish to file a complaint, fill out their notice of dispute form and mail it StubHub's legal department. It took 7 weeks for them to get back to me outside the 30 day window it states on their guideline policy. endstream endobj startxref It is derived from the folk poets of West Africa, Caribbean-style toasting and American Blues and Jazz sounds. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. 0000008110 00000 n The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Cookie Notice The fault lies with you alone. Keep in mind that you may not be refunded in money. Your account will stay inactive untilyou: Did you find it helpful? This is how I got my money back from StubHub. I would - Reddit Account number of identifier. Suite 101 What I'm saying is that I exclusively use this credit card for consumer purchases because I know that Chase will have my back for any defective items beyond the date the the merchant is able to return or address. This article has been viewed 59,334 times. . StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. StubHub Notice of Dispute. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Jackson, MS 39216 Reddit and its partners use cookies and similar technologies to provide you with a better experience. Do you have more than one StubHub account? A Notice to StubHub should be sent to StubHub Inc., Attn: Litigation Department, Re: StubHub Notice of Dispute, 199 Fremont Street, 4th Floor, San Francisco, CA 94105 United States. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. When you transfer tickets on Ticketmaster, it generates an email that indicates that the tickets have been forwarded. 0000013933 00000 n works as a mediator between ticket buyers and sellers, who are all regular people, lets say. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. 0000013147 00000 n Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! StubHub is the world's top destination for ticket buyers and resellers. Unfortunately, you're out of luck since you had the dreaded double-sale. Doesn't matter that the sales happened close together. We are changing the way you register and sign-in to the StubHub Community. 21, et. so I filed a notice of dispute with my bank where I was charged $540 through my check debit card for NBA basketball tickets of the Dallas Mavericks versus the Houston Rockets. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. hbbbd`b``. Blackheart Concert Tickets and Tour Dates - StubHub ("StubHub has failed to refund Plaintiff Koble for [his] ticket purchase."). For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Yes Keep the email as proof of the transfer and remember to go back to your StubHub account and confirm that you have transferred the tickets. The STOP CSAM Act: An Anti-Encryption Stalking Horse The bank issued a charge back. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866.788.2482. 1 if you bought tickets and you have a problem with them. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. DoNotPay records the details of your purchase to boost your chances of winning the refund. If you don't want your tickets and file a dispute, we'll deactivate your StubHub account. [1]You already know that. How am I able to fulfil the order after cancellation. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. C4[(\ Unauthorized credit card charge from StubHub : StubHub For example, covers your new purchases for 120 days against damage or theft, extends the time period of the manufacturer's warranty by an additional year, and you can be refunded for items that the store wont take back within 90 days of purchase. No. % of people told us that this article helped them. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, Credit Card Dispute Letter Template That'll Get Your Money Back, How to Do a Skrill Chargeback and Get Your Money Back Easily, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Customer service all the way to your seat, 2000-2022 StubHub. How to Get a Refund from StubHub - Christian Small Irvine, CA 92606. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Check out the table below to see the best alternatives to StubHub. The company prides itself on being a Fan-to-Fan service. Suite 1800 Financial Center Re: Disputing A Charge = Locked StubHub Account? Design Complaints for Stubhub Canada LTD - Better Business Bureau [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form . Read on to get the help you need to contact StubHub. 0000004513 00000 n If you don't want your tickets and file a dispute, we'll deactivate your StubHub account. Danielle is the author of this solution article. How do I contact? Call 1-866-788-2482 to speak to a customer service representative from StubHub. All Rights Reserved. %PDF-1.4 % endstream endobj 64 0 obj <>stream Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. On Monday, the Northern District of California issued a mixed ruling in the multidistrict litigation concerning StubHub Inc.'s refund policy for events affected by the COVID . StubHub gets a lot activity from users on Facebook than it does on Twitter. HVn1+9x,R-@C-S}k":(%ERA0h!>mnaq./wej]_>e82ea8|w>i,7_x0x6[b8/)DQK8a yN&9v^ '].i}wonpl4 R -tS QFdjr@_ TOx`r K Buy sports, concert and theater tickets on StubHub! Payments. In addition to filing this form with the AAA in accordance with its rules and procedures, the party initiating the arbitration must mail a copy of the completed form to the opposing party. Orders. seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer. The company prides itself on being a Fan-to-Fan service. Received refund via credit card dispute Like others, I filed for a Notice of Dispute via certified mail to StubHub. Rap/Hip-Hop music is the type of sound that comprising the hip hop genre. 2. We do still love going to events and want buying tickets online to be easy and safe. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. 5m$. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. In other words, when it can be too late to get a refund. Xc:b~f9 R$N1Nc`+i\`4cWS+ * 138 0 obj <>/Filter/FlateDecode/ID[<6D5A080239669B4E8D74EB9C14FB44CD>]/Index[96 90]/Info 95 0 R/Length 160/Prev 119390/Root 97 0 R/Size 186/Type/XRef/W[1 3 1]>>stream https://31-cache11.stubhubstatic.com/cms/content-content/legal/images/Notice_of_Dispute.pdf. Use of this website signifies your agreement to our, / Don't want the tickets I bought and want to dispute the charge with my credit card company. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. Prices may be higher or lower than face value. How to Request a Stubhub Refund [98% Success] - DoNotPay StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. Luckily, weve compiled (and tested!) Anybody hear about this? [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. Just log into your DoNotPay account using any. We are changing the way you register and sign-in to the StubHub Community. and take advantage of this neat service whenever you need it. These might include; sending them by fax or courier, stamping and returning..etc. Virginia, USA. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. My Tickets. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. 0000002979 00000 n How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. Search through past posts using the search bar at the top of the forum page. Perhaps Its Time to Switch to Something Other Than StubHub. Usually, you'll have to do this in person, which is the most secure and effective method. My Tickets. and Prof'l. It took 7 weeks for them to get back to me outside the 30 day window it states on their guideline policy. DoNotPay doesnt care about that. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. Yes No Still Need Help? Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. Daphne, AL 36527 Hurry up and access DoNotPay from any web browser to check out everything we offer. Required fields are marked *. 0000016898 00000 n To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. In re Stubhub Refund Litig., 20-md-02951-HSG - Casetext This article was co-authored by wikiHow staff writer. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. Fax: 205.328.7234, 603 Duling Avenue StubHub and viagogo provide an online platform and related services (" Services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" Tickets ") and we may make such Services available internationally via one or more of our websites,