Another traveller, Peter Lockwood, had a similar experience - but he ultimately had more luck. And now I have to call begging for answers about something that wasn't my mistake. Sorry to ask so many questions! TNT states they were there at 2.11 pm (even spoke to the waiting guy a few minutes earlier), written by She died after my passport was issued and I couldnt say goodbye because TNT wasnt able to deliver it. She was due to travel on a snorkelling holiday to Egypt on 24 November but has now had to postpone and says it's been a hugely stressful experience. Not even had a notification from TnT about another delivery despite the eldests passport application saying its been dispatched 24 hours before the youngest. Passport Office workers across UK to strike for five weeks over pay, UKpassport delays affected hundreds of thousands of people this year, More than 50,000 passport applications past 10-week wait, MPs told, Johnson threatens to privatise Passport Office over backlog, Meltdown at UK passport renewals forces travellers to cancel Easter breaks, Year of delays: how UK government services seized up in the Covid crisis, Travellers warned of up to 10-week wait for British passports. Continually revised delivery time with no explanation. Do not get me wrong, in this house always is someone home. We also ensure all reviews are published without moderation. written by Now it is with its courier, TNT, to deliver, I have come to a dead end. Here are 8 tips for writing great reviews. TNT say thats nothing to do with them so I assume it will be returned by Royal Mail. Some items are considered documents and may not require acommercial invoice. Instead of returning it to the supplier, they knowingly delivered it anyways damaged. The courier does not arrive on the designated delivery days. 1774 N University Pkwy. Amanda.Poll Only two of the parcels turned up due to an error by TNT (though the delivery was done by FedEx). Eddie1982 Your customer's enquiry must include the consignment number, delivery address and re-delivery date. We also ensure all reviews are published without moderation. Phone line cuts off regulary. I have a tracking number but not an account number as I'm not the business that sent it but on the business paid for it and is waiting for the delivery which is urgent. The doorbell was not rung, there was no slip left and we have video surveillance showing that no-one attempted to deliver anything! Honestly sh**t service, this company needs to be shut down. But there are reports of delivery dates being delayed multiple times, with some people still waiting after a month rather than the standard two days. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. Material: non tessuto TNT. A TNT spokesman said a backlog had been caused as a result of a surge in applications due to lockdown restrictions easing. Going nowhere soon, as passport problems mount - The Guardian Just a quick update and hopefully this is will be helpful to someone who are experiencing the same problems. On Friday, they took a picture of my door and said I wasn't at home while in fact, I was working from home and wasn't in a call or anything. Last time I renewed my passport 6 years ago, I used the RM service where you go to the post office, they check your application, photos etc, then send off your application. They system is soo Poor it could win Oscar of the year! This company are a joke , 03 automated call line can't speak to a person . One woman told the i: I fast-tracked it due to my grandmother being sick. Thankfully the neighbour 2 doors away received it but stated the envelope was thrown outside their front door without an ounce of care for the documents inside and the fact that it was being delivered to the wrong address. 'I could easily have chosen to collect from the passport office, as I live in London,' she says 'But I chose the one-week passport delivery service as I thought this would be safe. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Brits who have ordered a new passport have been forced to cancel flights after they failed to arrive, The waiting time for new passports has almost tripled during the pandemic, Travel expert shares her tip for getting a great passport photo and its cheaper than youd expect, revealed how Brits with a new blue passport are being warned to check it before travelling, Independent Press Standards Organisation (IPSO). What should our next TYPE HERE Support Topics Duties and taxes Customs Sending Receiving FedEx account Complaints and refunds Invoices and payments I have a question about receiving a package Go to recipient support That is how I find that TNT has been sitting with my package since 28 June and did not even tell me about it! TNT were due to collect a parcel from my home address and then deliver a replacement. It said: 'FedEx prides itself on outstanding customer experience and unfortunately on this occasion we have fallen short. WebUtah County issues marriage licenses online, by virtual office visit, and in-office. So I had a very expensive economy 2-3 day delivery service! Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. i have had the same issue yesterday tnt sent me a photo where they had delivered my passport to and it wasn't even my house?? Pinoys among first evacuees from Sudan | Philstar.com company number 03997482, registered in England and Wales. Passports: Delivery firm apologises for More parcel chaos: TNT took six months to deliver my passport 67095489. please consider. Delivery firm TNT, who has an exclusive contract with the Passport Office to deliver the documents, has been hit with complaints over arrival dates frequently being Once we've checked over your question we will put it live on the site and our strong community of experts Like many others, I have sat at home (taking unpaid leave) to accept a delivery, only for it to be registered as unable to deliver package. It said that if you have proof that the passport has been lost by the delivery service you can claim up to 500 in transport or other costs to get a replacement passport. Having said that I waited at home for 6 days (or made sure there was someone else there and we sat in the window watching outside the whole time). "Some have even had their passport or application supporting documents lost by TNT.". TNT Horrible courier company. WebTNT passport delivery service is exceptional Thank you. RMSD is a tracked service yes, I have used RMSD so many times and never had an issue at all. My garage to home cinema conversion 2020. Warefk158 However, there is a 50 excess and some general exclusions. The driver did not request a signature or take a photo of the delivery. Angela King told us that TNT was supposed to deliver her passport on Monday 15 November. Tried contacting TNT waited for over 1 hr to get through and not very helpful. Our online system is available 24/7, and in-office visits are available for all walk-ins at the hours To determine volumetric weight, first calculate the volume of your package and then multiply this figure by the relevant conversion factor. Additionalenhanced liabilitycan also be purchased. Collection. As others have said first attempt at delivery (at home) no attempt to ring buzzer for entry. Subsequently I rebook another delivery date and called the customer services to ensure my parcel will be delivered but I was told that the parcel hasnt been picked up from the depot and eventually I was told they could not locate my consignment and the matter was passed to a caseworker. They cant improve they are shocking.NO STARS LEFT 400 items on my path in street no card threw my other parcel way over fence onto concrete path.SHOCKING COMPANY.24/4/23 as well as 19/4/23. I can accept the odd delivery problem, but forging my signature is wholly unacceptable, and gives a big question mark about credibility, trustworthiness, ethics and legality. We calculate both the actual physical weight and the volumetric weight of your shipment. Note: Orders can only be re-delivered between Monday and Friday. I was unable to arrange a redelivery as the bar code didnt work and tracking number didnt work. He tracked it on TNT's website and saw that he had a new delivery date but, again, it didn't arrive. However, the passport did not arrive. Totally stress free. First notification of it even being on the way was an email with photo of the front door of the building and link to arrange redelivery, useless 12 hour timeslot following day meaning cant go out, and if it had been a working day would have had to take the whole day off. I was so worried about receiving delivery of our childs fast track passport, especially after reading all the terrible reviews below. TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. Phone line cuts off regulary. A really frustrating incompetent service. TNT, which is owned by FedEx, has an exclusive contract to deliver travel documents for the UK Passport Office. Anyone can write a Trustpilot review. Passport problem I would give it zero stars if possible. Rang at 5pm to see what was happening and was told driver attempted pickup at 15.03hrs which they never. Cant get through to them on the phone. I've been almost 5 months without my resident card due to a deliveryman mistake that even hit the street if it was the right one and delivered such an important document to anyone. I was given a delivery by date, which was acceptable. Do they expect people to stay at their front door all day - no eating, no working, no shower? TNT passport tracking I went online to look at the delivery tracking to see when the other parcel would come and was surprised to see in the proof of delivery that the driver had forged my signature.