And you can talk to someone!!! Customer service is non-existent. Horizon Hobby for sale | eBay ComplaintsBoard.com is a leading complaint resolution website on the Internet. Sign In/Register. 2023 Trustpilot, Inc. All rights reserved. ***Horizon Hobby no longer provides service for JR products including Verification can help ensure real people write reviews about real companies. First Name. Find out how we combat fake reviews. Champaign, IL 61822 USA. I was ordering some parts yesterday evening and completed my purchase. Date of experience: August 18, 2022. Horizon Hobby Service Center For products coming in from outside of the US that are cleared for service, the Customer is responsible for . They won't do anything on top of that they want $200 for a pair of wings .so that is $499 for 1 flight and $200 for new wings $700 now . Get ready to enjoy your one-of-a-kind custom RC car creation as we build it for you! Horizon Hobby Phone, Email, Address, Customer Service Contacts Horizon Hobby, LLC Service Center The turnaround time provided is an estimate based on the incoming repair volume and is subject to change without notice. Performance & security by Cloudflare. service request will allow you to check on the status of your product "trying to get my ix 12 updated. Only after I've bought it and I can't even see when it's coming EDIT* . Customer service. Add to Wishlist. Tech Support - Modlisme RC Horizon Hobby HobbyZone RC Airplane Apprentice S 2 1.2m RTF Basic (Battery and This is the most trustworthy place to buy online when shopping for RC! So only thing under warranty is ESC and it's been about a week and haven't heard or seen anything saying its been shipped. For 1969, the Camaro Z/28 received engine improvements as well as some body enhancements and an 8,000-rpm tachometer with 6,500-rpm redline, among other upgrades. Is Horizon Hobby going out of business? - stunthanger.com I wish I had read these reviews before ordering a Timber x Night Flyer from them. The 2 yr warranty is amazing and CS makes it easy and really takes care of you and get replacements quickly. Back up and running and enjoying the truck a lot. Click Here to Ship Us Your Product for Repair, Do we have your product? expense. *Turnaround time is initiated when the product is checked in by Horizon Hobby. For full warranty Sie werden nun auf die deutsche Website von EU Horizon Hobby weitergeleitet. Use to be a huge fan of Horizon Hobby! shipment of the un-serviced Product, through a carrier of the Our employees drive the RC community. I have to say my husband is always very pleased with horizon hobby,,he's been going through them for 4 or 5 years now and never once had a bad experience EVER! It's 2021. For full warranty information, please refer to your product manual or the product pages on www.HorizonHobby.com. Horizonhobby.com Phone Number | Call Now & Shortcut to Rep Please insure all packages and avoid shipping methods or carriers that do not provide tracking. 63% of Horizon Hobby employees would recommend working there to a friend based on Glassdoor reviews. AXI03009. Horizon Hobby, LLC Service Center will email you with the details of the status of your product. Horizon Hobby - HRZ00014. All charges for service parts, labor, shipping and other fees are your responsibility. shipment of product. Contacting Horizon Hobby Product Support by Phone? Is this your company? No phone support and the chat support is so poor and no one ever picks up the session. Horizonhobby.com Live Chat | Customer Service - GetHuman Do not buy anything from this company. Nonpayment can result in the Add photo. Horizon Hobby has an overall rating of 3.6 out of 5, based on over 86 reviews left anonymously by employees. Typically, the answer is NO, we can't do that, NO, it's too late to cancel (when they state it can take 48 hrs by email to respond to you), NO, it's too late, you can't apply that gift certificate that you forgot to use on your online order! Any kit or engine powered by flammable gas or nitro fuel must be thoroughly emptied and purged. *Turnaround time is initiated when the product is checked in by Horizon Hobby. Anyone can write a Trustpilot review. And, to add insult to injury, only certain browsers (MS Edge) will display all of your account information correctly. through the use of a unique service request number. Delair Tech, DJI, Eachine, Ehang, Guangdong Cheerson Hobby Technology, Hobbico, Horizon Hobby, . $199.99. Please allow our Returns Department 10-15 business days to process your return upon arrival. Contacted Horizon and was told they were not defective. shipping. with your product. Theres no repair for the plastic piece , unimaginable, a snap together plane ,with plastic pins and no repair. The only negative i can say is they don't always have the stock when you need or want it. Free Shipping On Orders Over $99 Learn More. I give this company less than a 1 star review. Been 2 weeks counts less attempts to message, email, Damn sure can't call. I recenly purchased a 120 SR helicopter from this company and it was missing a small part. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Best costomer support. Spring Cleaning Sale! From our world-class innovative products and customer experience, our commitment to the customer is at the heart of . This company is a joke! Horizon Hobby, LLC Service Center. The turnaround time provided is an estimate based on the incoming repair volume and is subject to change without notice. Ringing to the phone number from horizonhobby.ch page transfer the call to the Germany. The era of e-commerce is fully upon us. You cannot call horizon hobby. RMA# (this is the number we give you) 424 Otterson Drive. 6 reviews of Horizon Hobby "Aloot of bad review not sure why Mike and nick where very kind and helpful ship my bad servo in no time keep up the good customer service A++++" Yelp. BLH01300. Contact our Product Support Team Here, http://www.fedex.com/us/service-guide/ship-dg-hazmat/dangerous-goods/how-to-ship.html, Other Product Service (Non-Engine, Non-Radio), Saito Service limited to North, Central and South America, and I waited on hold 3hrs42 min till my phone battery went dead. Therefore, Horizon is not responsible for items lost or damaged in transit. I will change my flying platform to another brand! . Avoid at all costs. the Caribbean (excluding Mexico), Zenoah Service limited to the United States. Engine Service. Anyone can write a Trustpilot review. $28.12 shipping. Contact Us - Horizon Hobby Decarie Ste 100. Complete the Horizon Hobby online service request form and include it with your product when you send it in to our Service Center. The Horizon Hobby, LLC Service Center only supports R/C products at this time. Lithium-ion battery powered equipment and/or devices must have the batteries removed prior to shipping, unless the battery is installed in the device and protected from short-circuit. $175.00. The turnaround time provided is an estimate based on the incoming repair volume and is subject to change . Contact Spektrum Customer Support | RC Transmitters and RC Electronics Sorry but i have cut and painted hundreds of bodies these 2 are defective for sure!!! Finally I got somebody in sales who put me on to a support person who knew less than I do and Im a newby Finally he told me to write a warranty complaint. Search For ALL. repair any products purchased outside of these areas and will return the Was on backorder.Rep from company told me to keep che king website for when product comes in, and then tell them again if i still wanted it.Then when they do get the item in they wont.fill you in on any part of any process.Poorly run company and customer service.If you want to be given a run around and maybe get your product within 2 months. By submitting this request or sending your product to us, you agree to the Horizon Hobby Service Center Terms and Conditions. Therefore, Warranties apply only to original purchaser and are not transferable. 2023 Trustpilot, Inc. All rights reserved. I am still waiting for a reply about my technical question but I guess as they now seem to have gone to an AI platform - I've had a better experience playing "Hitchhikers guide to the galaxy" on a Commodore64.Recent advice from Horizon Hobby "For measured torque for any locomotive in our catalog is not available as it is intellectual property.". Other Product Service (Non-Engine, Non-Radio) 5 Days. You can find contact details for Horizon Hobby above. Warranty Inquiry? WORST TECH SUPPORT IN THE RC HOBBY!!!! There is only one way to contact Horizonhobby.com, shown above. After not charging numerous smart batteries very soon after receiving them with no directions that stated that was necessary, Horizon Hobby would not help nor allow contact to or from an actual person to get a non-chat answer. Took 3 hours. If received, a non-compliant Product will not be retailer or store where your product was purchased. Shut-off valves, if present, must be in the closed position, and all fuel tank caps or closures must be securely in place. Horizon Hobby has some good news for those of you that work. Back then Great Planes and Horizon Hobby made up for probably 80% of the merchandise on our shelves. $134.99. Please Note: Do not include credit card information with your product. 876 Blvd. GetHuman features available: Current hold time. For information on how to ship regulated or Hazardous items by FedEx, please visit http://www.fedex.com/us/service-guide/ship-dg-hazmat/dangerous-goods/how-to-ship.html for more information. Be the first to know about new arrivals, sales, and other exclusive offers from Horizon Hobby. Refer to your product manual for service contact information. If received, a non-compliant Product will not be serviced. I'm done doing business with them and will be looking for a new RC company to do business with. Literally non-existent customer service. . Order process and shipping has been excellent. transferable. (Why you dont see Traxas for instance). This rating has been stable over the past 12 months. Horizon is not responsible for any loss of data or Its like buying from a store and after you walk out they lock the door behind you! Iv purchased from horizon hobby and tower hobbies many many times and never have had an issue. Pick the body style & body color of your custom RC truck build. This is a secure Web site. Consumer Drone Unmanned Aerial Vehicle Market Demand and - MarketWatch Call Horizonhobby.com customer service faster with GetHuman. Take a look at some of the Crawling spots the Vaterra RC F-100 found while cruising around the University of Illinois at Urbana-Champaign. They call back in an hour or so, the calls take less than 5 mins. Contact Horizonhobby.com | Fastest, No Wait Time - GetHuman Horizon Hobby, LLC Service Center - Tower Hobbies Now you can reach them for help with your Horizon products Monday through Saturday, from 8:00 a.m. to 7:00 p.m. Central. If I could just talk to someone at this company that would be great. The engine, gas tank, and fuel lines must be free of any gas and/or gas residue. Never ship containers filled with flammable or combustible liquid or items or materials that have been in contact with flammable or combustible liquids to Horizon. Fast Serve Web - Login. A week later its still not showing anywere and they are not responding to phone calls, emailes or via their contact us page. one . Using the world event not to have the answer any questions about their sucky products. I contacted them when it return was on the way and they changed the story. Then . *Turnaround time is initiated when the product is checked in by Horizon Hobby. They now seem to spend their entire budget on marketing; I get emails almost daily on new products and trade shows. 188.165.32.5 Many $80 off ends in hours at horizon hobby on Horizon Hobby are waiting for you. 4. Products Purchased from Retailers in These Countries can be Serviced: Exclusive International Service: Please see below for Write a review. Misc. Horizon is not responsible for items lost or damaged in transit. They will flat-out ignore emails sent to their service department. 2004-2023 Big Squid RC, Inc., all rights reserved. Store Hours (M-F 10am-6pm, Sat 9am-2pm Sunday 10am-2pm) Quick . Package did not arrive for more than a month Ringing to the phone-number found at the internet confirmed that company which fulfills their orders is not located at this address anymore. Someone is available 24 hours a day, seven days a week to help you, please call: 1-800-682-9090 (TTY 711) Horizon NJ Health Enrollment Hotline For information on enrollment, please call: 1-800-637-2997 . Worst customer service, they do not stand behind their warranty unless every box is checked. Electronics Service. Please type the text you see in the image below: By submitting this form, you agree to the Terms and Conditions View Terms and Conditions. Beneath its durable exterior, pilots will find an efficient brushless motor along with a telemetry-capable ESC plus a factory-installed receiver and servos. My problems with Horizon Hobby - RC Groups By submitting this service request form, you are agreeing to the Horizon I personally can't even track my package. There is only 1 way to get customer help from them. Horizon Hobby needs a quick cancel order option. That was over a week ago. 5 Days. Horizonhobby.com Phone Number. associated with the service and shipment of products. now! Further, the sender will be responsible for arranging return shipment of the un-serviced Product, through a carrier of the senders choice and at the senders expense. Here are 8 tips for writing great reviews. I have a couple 6s Arrmas and I love them. . Upon receipt of confirmation, print the confirmation page and ship it, along with your product, to the Horizon Hobby, LLC Service Center (see address above). We also ensure all reviews are published without moderation. | Horizon Hobby, LLC Company Profile | Champaign, IL | Competitors They will not to return your emails and it is hard to discuss the things you are doing and it takes so long. Estimated Service Turnaround Times (Business Days)*. BLH6050. You buy their product but after that your on your own and dont expect that you will actually be able to speak to a real person. You will now be directed to the EU Horizon Hobby website, in English. international shipping, provided the product is compliant in the country Spektrum Customer Service. Kyosho now offers an authentic-looking reproduction of the 1969 Z/28 in 1/10 scale through its Fazer Mk2 Readyset kit. Sites-horizon-us-Site The latest review do not order or buy from here was posted on Jun 30, 2022. There are missing descriptions, or just plan wrong information. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. 8am - 5pm (PST) Select an . Stay away at ALL costs. Horizon Hobby | 6,202 followers on LinkedIn. So I understand breaking due to neglect but not to use as intended and even stated. . This Knowledge Base is updated, expanded, and refined to ensure that you have access to the very latest information regarding our products. purchased several AR8010T Spektrum radio airplane receivers only to find them defective and unable to get any support from them. For service and repair issues outside of these areas, please contact the This website is using a security service to protect itself from online attacks. For all the ways they can help you out, [] Once I received the Typhon, the esc was bad and Horizon Hobbies told me too bad. Customer can service can take a week or longer to get back to you.Their Arrma 2yr warranty is only if you dont use the product. Its all true about their non existence customer support. Horizon Hobby is responsible for the safe picking, packaging, and shipping of your merchandise to your delivery address. hold non-compliant Products for a period of 60 days from notification, 36 reviews of Horizon Hobby "Had their qx350 for exactly 1 week before the motherboard shorted out. Great turnaround great service. What can we help you with? Horizon Hobby customer service non-existent. We use dedicated people and clever technology to safeguard our platform. This website is using a security service to protect itself from online attacks. To sign up for notifications of package delivery, sign up for services from our Shipping partners: FedEx Delivery Manager: https://www.fedex.com/en-us/delivery-manager.html, USPS Informed Delivery: https://www.usps.com/manage/. Horizon Hobby 10% Promo Code 2023 - HotDeals.com You will need your service request number. 0. READY TO RUMBLE - Kyosho Fazer Mk2 1969 Chevy Camaro Z/28 Injoras Kangaroo Carbon Fiber Chassis Frame Kit KO Propo Announces EX-NEXT Black Special Edition. About Horizon Hobby | The Leaders in Radio Control please contact us We were told we had to contact the company horizon so I did they proceeded to tell me under their warranty guidelines, they would not send me new batteries. ***, Due to higher incoming inspection volume, shipping delays and 67 Posts. You can easily contact us using the form below, or you can reach out to us directly with the below methods: To call Horizon Direct Customer Service : Phone : +1 877-595-6382. For more details, and to see what shortcuts or tools we provide to get better, faster help from Horizonhobby.com, tap or click the link. carriers that do not provide tracking. . How is that for customer service? More. Make your local hobby store stand behind HORIZON HOBBY and you'll see the difference in how your local store treats you, Even they hate HORIZON HOBBYcall me 5057980503.Sherry. As a beginner yes there are going to be some driving errors causing damage but I feel as though if you didn't purchase it from horizon hobbies themselves they have no interest in helping with anything. The Apprentice S 2 is equipped with Horizon Hobby's exclusive and innovative SAFE technology, making it possible for almost anyone to learn to fly successfully. The turnaround time provided is an estimate based on the incoming repair volume and is subject to change without notice. DSMX add-ons to JR radios. Customer Service Hours (M-F 10am-4pm, Sat 10-2pm.) How It Works. I'm being generous with a 2 star. Last Name. They used to have great customer service. You can no longer speak to anyone. They have announced that they are extending their customer service hours to Saturday. Product Service Center - Request Form - Horizon Hobby