2023 Lincare Holdings Inc. All rights are reserved. I ALWAYS CLEAN THE VENTS MYSELF, BUT I LET THE COMPANY REPLACE IT. Whatever your lifestyle, we offer a variety of care options and home health supplies to fit your needs. That really inspired confidence in them! Is this your company? 2023 Lincare Holdings Inc. All rights are reserved. Never had an issue with them. I've been with Lincare for over 20 years. We're here to assist you whenever, wherever you need us. i will more than happy pay what is owed in a timely manner to the best of our abiltiy however is it common practice to get harrassed even before we get a bill? Leave the valve open to allow all oxygen to drain. I called them many times before I could actually speak with a person. Paid time off (PTO) is a benefit an employer provides their employees that allows them to receive payment for the time they take off work for vacation, personal days, sick time and holidays. Our PT/INR at-home testing allows patients taking Warfarin to monitor their blood anticoagulation levels weekly at home. Unfortunately with Covered California choices are limited and the insurance world has become very people unfriendly. jlp. Headquarters. This will surely increase the credibility of your complaint. This is a complain against Lincare Inc. of Spokane, WA that is requesting for 5 months to send payments for a CPAP device that I don't have. At the time I had Anthem Blue Cross Insurance. I am writing this only as information for you. it's not about caring for people, it's all about money. Depending on your medical need, you may be covered for equipment rentaland you may even have the option to purchase the equipment. This person should not be on the rode let alone the image I'm sure your not looking to put out there for all to see. Making material changes to the product, such as cutting or sewing straps or cushions, voids your 30 day risk free option. When I did speak with a person, the person said that they would send out supplies once they had prior authorization. Is that why Lincare can treat people the way they do is because there is no competition. Not only is her desk always a wreck, seemingly always strewn with Over the last 3 months I have been having trouble getting my billing correct with Lincare in Lufkin Texas. Lincare Rental Order Form. So when I got in my car I called them back ( I am on oxygen 24/7). Our trusted oxygen solutions can improve oxygen intake, improve breathing, increase stamina, and enhance your overall quality of life. they're threatening my excellent credit score now! Lincare's breathing treatments, which include home health equipment such as nebulizers and medication, are available to use for various ailments, including COPD and asthma. After all I'm sure they are getting their much needed rest . Policies and procedures are developed and implemented for ensuring all facility staff, regardless of clinical responsibility or resident contact are vaccinated for COVID-19, including all required components of the policies and procedures specified below (e.g., related . Living with speech disorders can be isolating, which is why we are committed to helping you gain the power to communicate and connect. When I returned It It took me calling them and then they said they resent tubing and gave me a false tracking. They would not deliver until I paid up front, so of course I did. I have made a complete history, day by day, hour by hour at times. But it is getting harder and harder to make things work. Return to a more active lifestyle with a lightweight, travel-approved portable oxygen concentrator. Stay far away from this company. Finally they told me their computer doesn't show any mistake, so I had to make time and take time from my ill daughter, to prove their error. This request has been going on all these 5 years. we get the machine and learn how to use the machine and leave the office. We measure real results based on patient feedback and experiences. As always, please call us, email, text or chat if you have any doubt or question about your order before it ships. We pride ourselves on building one-on-one relationships and working with you to develop a treatment plan that fits your health needs and schedule. They said they have order but keep getting the wrong filter. So be sure to check with your insurance company first. This comment was posted by a verified customer. So i recently got a c-pap machine for my husband. By exiting our site and going to an affiliate site you are acknowledging these services/products are notprovided by Lincare and will not be covered by insurance. and. Well Thursday the 21st of April he received his new machine but that was it . Then when I feel I have done my due diligence, I just go to the office and wait for my monthly cpap supplies. Business Incorporated: Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. Changed co. Hope this one is better. do you sleep well ? I told he that was not true, Yes it may have gone into default but it was paid for, in fact I over paid and was issues a refund check # [protected] for $69.31 on 1/13/15. He pulled the same crap with me. Been trying to call them to get a status update on my machine that was supposed to be ordered almost two months ago. Thank you so much for your article! You can also complete billing payments, reorder . Because of my mental illness I was either in bed unable to function or in the hospital during those calls. 2014 Omnis Health images used with permission. I am appalled at the attitude of this person and I hope it's not a reflection company wide. What adds salt to the wound is Lincare is the only supply company in our area. Excellent personal service when I had to go down to Farmingdale New Jersey to fix my machine or to get a new one very easy to contact and to get supplies when needed once again thank you for the excellent customer service as always. Find a variety of durable medical equipment, from mobility aids to sleep therapy supplies. Lincare never bothered to tell me that the CPAP supplies I was receiving from them (and that they were billing my insurance company for) weren't covered fully, and continued to send me these supplies for a full year and a half while internally keeping track of them (but not bothering to bill me or tell me anything). My husband is not sleeping well because of not having a right machine and supplies . ID it said it couldn't find my account. In trying to get my problem solved I did not receive return phone calls and was passed from phone transfer to transfer when I did contact a person. I'm afraid the only decent comment I may offer of this location (4405 Stewart Ave SUITE B, Wausau, WI 54401) is for the on-site therapist, Jamie. This is absolutely appalling! Just because you wear a medium mask in one model, do not assume you wear a medium in another. Tip for consumers:Don't use them, their service is horrible. What could be more fulfilling than that? We tailor our pediatric treatments, whether they need respiratory therapy, enteral feeding pumps and supplies, apnea monitors and more. Spent 2 days trying to contact them set up a CPAP account and failed on the rare occasion they answer the phone they transferred me to somewhere else where they wouldn't answer the phone. I've switched companies and I can't get new tubing cause they charged my Insurance for something I never received. No credits, refunds, or replacements will be issued until we have received the products into our facilities and examined them. 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Had used the local office with success many times before Lincare . Please talk to your insurance company and medicare provider. Fortunately, Medicare Part B covers durable medical equipment as long as the equipment has been deemed medically necessary by your prescribing practitioner and meets other required criteria. Please read our. This is not a good outfit to have as your suppliers. I have been with LinCare for 4 years now. When called to ask about it, got hung up on TWICE after waiting a half hour. Use Your Medicare Benefits Today! They have my phone number and email address on file, but have never called or emailed me about this (and they haven't joined me in the 21st century -- no email address or simple online chat box where you can address issues like this. When I received my disability money a payment on my machine was made and it was completely paid off. against Lincare, Inc. d/b/a United Medical (hereafter referred to as "Lincare") is final. Each time I call there is either a reason no RT could come for an interview-"he was fired" or "we will get back to you" or "I am not usually at this station but I will call you about this before I leave the office ". You may also need to remove the regulator. 686 reviews for LinCare, 1.5 stars: 'Absolutely useless! but eventually, a couple of months ago, I spoke to someone in their billing department and explained their mistake. We were told it was because of changes in the Denver are and how they were having with the adjustment. Buyer beware! They can't even explain their bills. I was a Lincare customer for 3 years and it was an awful experience. At Lincare, our goal is to help you understand your condition and work with you to achieve your treatment plan, keep your health on track, and enhance your overall health-related quality of life. Never will use again. My husband Brian just got Medicare on Dec. 1, 2015 he called Crystal at the Reading, Pa office to order his supplies when she told him that he needed to see the Respiratory Dr. On March 16, 2016 we seen Dr Mariglio in Wyomissing, Pa He put a request in for a new machine and new supplies because my husband told him how he has to TAPE his mask and hose together for 3 months now while he waited to get insurance. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them. I. Lincare's Request for Hearing . This is not good and once your technician finally arrived he said you had no extra oxygen concentrators That's only a couple things.they screwed up on. Called them on3/7/16 told them my machine was screaming and needed someone to come out and look at it. 23005 my husband left two messages yesterday April 21, 2016 and again no call back ! Supplies didn't arrive on time, and worse, Lincare will double and triple bill you for the same service; they bill your insurance plan and if the plan doesn't pay immediately, Lincare will write you that your account is past due and if you don't pay within 10 days, they will send you to a collections agency. As soon as they fax that info over, and my new account is set up I'll call them to set up an equipment pick up. However, the woman we were told administrates the front office is a completely different story. Lincare Pharmacy Services delivers your medications straight to your home when you need them. Their respiratory 'specialist' is a joke, won't return phone calls, and tend to just forget about me. And as I told Cathy I do once again have insurance. We will act in good faith to maintain this progressive service by strictly enforcing its policies and guidelines. with such disgusting revues. My mom has several severe medical conditions and requires oxygen to live. I got covid. A company'Parent benefits's PTO policy works, you need to know the amount of paid time off your employer provides you, how you earn or accrue that time and . Take 20% off your next order by subscribing! 2023 Lincare Holdings Inc. All rights are reserved. Still have not been able to speak to a live person. During this time I lost my medical insurance and had no coverage. We tailor our pediatric treatments, whether they need respiratory therapy, enteral feeding pumps and supplies, apnea monitors and more. We carry CPAP and Bi-level products including machines, masks, humidifiers, filters, cushions, and mask parts from every top manufacturer, including ResMed, Respironics, DeVilbliss, and Fisher & Paykel. Despite me having good insurance, I've decided to not go through it regarding my bipap machine. Have been trying to get a double billing problem fixed for a couple months Im supposed to have a credit but they still keep double charging also takes forever to talk to someone on the phone have been a costomer for 20 years but thats about to change. Refer to Company's Terms and Conditionsof Use for more information. The 30 day risk free policy is designed to allow you to try out masks per manufacturer specifications and acceptable usage. It is an investment in your overall health . My son and I had to carry the bottles from truck/van to house which was BS, then he gave me only 1 yes 1 cannula My daughter needed medical equipment NOW. On hold for over 20 minutes, then they just hang up on you, or they answer after 20 minutes, take your information and you never hear back. It usually takes 7-10 business days to receive your refund check via mail. From an insurance standpoint, that could mean your DME is only covered by insurance if you use it regularly and as prescribed by your practitioner. Lincares data-driven program offers individualized therapy and support so patients can get the most from their respiratory treatment. Ricky Conner. After a week, I called them numerous times to change it to a nose mask and gave up due to no response/call back (past the 20 days - couldn't get anyone to actually pick up the phone!). Tip for consumers:Don't use this company for your life saving equipment. Remote cardiac services help a practitioner understand the condition of a patient's heart to provide better care. They suck. Please note that any product that has been opened can not be returned. I can't believe that a company with 2 stars or less is even still in business. Returns 65. CPAP.com is a family owned and operated business dedicated to providing Sleep Apnea equipment to those who need sleep therapy. Millions of people live with the adverse effects it can have on their health, mood, and energy levels. Linking to a third party site does not constitute an endorsement by Company, Most insurers, including Medicare, Medicaid, and private insurance carriers, offer some degree of coverage for durable medical equipment. As this is medical equipment of a very personal nature, all items sold including CPAP, APAP, BiPAP, Oxygen, Humidifiers, cushions, batteries, mask parts, cannot be returned once the parcel has been opened, whether the unit shows hours of usage or not.. Machines (CPAP, APAP, BiPAP and Oxygen) which are experiencing functional issues and are no longer under manufacturer warranty MAY be able to be repaired by the manufacturer. That's why Lincare is committed to delivering quality respiratory therapy to patients through our broad suite of home medical services. These tests save you from going to the doctor's office or lab to check your INR levels. I waited over 45 minutes to speak to a customer service agent before I hung up. In the position she is in she should be able to put whatever issues she has aside. At Lincare, we take our responsibility as a partner in your care very seriously, and our commitment to patient safety remains a top priority. I thought that everything was ok until I received a bill and was told that I owe them money! If you've had the same bad treatment that I have received please REPORT THEM TO YOUR DR'S AND THE INSURANCE PROVIDERs.They don't deserve contracts and referrals with these connections.I've had a bipap machine for 5 months now that I cannot use. Please note that any associated shipping cost to return merchandise to CPAP.com is not covered in any warranty situation. On several occasions he has contacted Crystal - she either says "they are checking into it" or She just doesn't return any of the calls. We use cookies to understand how users engage with our website. Nordstrom has a good return policy with an exception of a "case by case" basis which is rather vague. Why not have zero Stars because they don't even deserve one. I was on hold for over 2 hours on January 18, 2016. . Not only the lack of observance in medical care, but also the lack of common sense one must possess to remove her ability to connect to oxygen. Peace of mind is important. I immediately called Lincare and was told by 2 different people (Ray and Gregory) at the San Diego location that the driver, only identified as Chris, did exactly what he was supposed to do. This icon indicates that you are leaving the Company's website. With Zappos, you have a whole year to return an unused product. I have struggled with this company for over one year because of Medicare requirements. I was told that someone would be out to look at it. Even my insurance company called waited for 45 minutes to talk with someone and never was able to get in touch with anyone. Lincare decided to show up with no warning while my mom was home alone and took her oxygen concentrator AND her nasal cannula. Remote cardiac services help a practitioner understand the condition of a patient's heart to provide better care. Don't walkRUNNNN from this place! Products used:none as I have not received my machine yet after 2 months of waiting. Simply tried to order CPAP supplies and after 1 1/2 months and multiple phone calls to both FL and my local office, no supplies, no calls back, and rude reaction when I would inquire as to the hold-up. Our healthcare professionals are dedicated to delivering outstanding care and service through our team mantra: CADUCaring, Accountable, Dedicated, and United. Gain trust and grow your business with customer reviews. Daniele at front desk was very helpful. Claim it and get a lot of features. I asked if I can now disregard their threatening letters, and they said, "yes". Lincare was founded on the belief that through patient education and clinical support, we can improve patient compliance with physicians'. 2023 Lincare Holdings Inc. All rights are reserved. Medicare pays 80%. But in the last year or so that has gone down hill big time. By exiting our site and going to an affiliate site you are acknowledging these services/products are not provided by Lincare and will not be covered by insurance. It came with an insensitive & rudely written letter demanding immediate payment. To arrange a warranty repair or replacement, use the form linked below. I am not telling you this for sympathy or anything like that only in hopes to understand the situation. Tina came out from office said we are so sorry that no one called you back she made call to doctor and was so understanding. My sleep clinic simply changed me to a new supplier and I am now very, very happy with them. B6. Strive to make a difference in every patients life - every day. Billing number had me on hold twice for 30 minutes. They seem clueless with any changes. Starting off with the loss of a grandchild, next with the suicide of our son, and then the sudden loss of my father and with that a family blow out over monies. They set you up a billed before receiving supplies/slow. Call your local recycling center. If I could give zero or minus I would. Why am I receiving calls from Lincare? Some insurers may require documentation of equipment usage. I am still unable to get through to order what I need. DME is covered under many insurance plans, including Medicare. Really ? front office administrator needs replacing asap! Find a variety of durable medical equipment, from mobility aids to sleep therapy supplies. It took Lincare three months to fill my CPAP order. Our reps are able to provide you with contact information for the manufacturer. I do not want this Cathy person to know my personal issue or want I went through. We offer detailed product pages, a mask sizing guide as well as a 30 day risk free trial on mask purchases. We use cookies to understand how users engage with our website. This is a requirement for DME durable medical equipment suppliers for Medicare contracts. Linking to a third party site does not constitute an endorsement by Company, Avoid Lincare at all costs - their fulfillment and billing practices are the worst in the industry. I can buy them from sleep Direct online for $35.00. Shipping: For smaller stock orders: normally 24 - 48 hours. Arthur Roberts . 19387 US Highway 19 N, Clearwater, FL 33764-3102. By exiting our site and going to an affiliate site you are acknowledging these services/products are notprovided by Lincare and will not be covered by insurance. Date was 12/16/2015, time 2:15- 2:30 pmDelivery driver was an a** was telling me what I needed for oxygen, finally was able to get some o2 bottles from him but he said that 8 bottles is all I will get for my 2 week stay and he won't be back. It covers the mask with headgear only and does not include other items in the purchaser's order. Absolutely unprofessional! One the 14th of December I contacted your Visalia office to see about getting supplies once again now that I have insurance. ! Durable medical equipment can help mitigate the obstacles that come along with certain conditionsthink of DME as an investment in your quality of life. I am so so grateful, Do not use! First I had to fax my RX and sleep study three times before they admitted they had it. One of your employees ( I believe Cathy is her name) called many time to my home regarding insurance and payment. In the ever-changing world of healthcarefrom new product innovations to breakthroughs in disease managementLincare has its finger on the pulse of the latest medical developments to keep you up to date and in the know. The coordination of manufacturer product recalls are the responsibility of both the manufacturer and the customer. starting on sunday we start getting calls that we have to pay our bill asap. CPAP.com will accept returns on any unopened product within 30 days of the original ship date. It is a piece of silicone that can't weigh a half ounce. What a ripoff. CPAP Supply USA is more than just a retailer of CPAP supplies and other respiratory products. Also, if the medicare deductible hasnt been met you could get a bill for that. Shipping costs are not refundable. but is solely provided for additional information. We Earn Our Patients' Trust. This includes a variety of products and devices, such as wheelchairs, nebulizers, ventilators, and CPAP machines. I also asked to speak to the Manager, Don and was put on hold for a least 5 minutes. SleepEaze is our educational program designed to assess, educate, and assist patients in managing their sleep disorder. We reserve the right to refuse to extend the 30 day risk free option to anyone we judge to be abusing it. Horrible! See what we're up to now, and check back for more upcoming healthcare news. He also confirmed that it won't be any other invoices after the initial month already paid. She informed me that my machine went into default and I owed $1100 that was written off. Lincare's HeartSteps program is designed to aid you and your practitioners effective management of congestive heart failure (CHF). Firstly avoid this company if possible. It has an extensively trained staff that provides expert advice, knowledge and understanding patients needs. There are no time limits on exchanges, and purchases and goods without receipts can be returned fairly easily. I can't imagine this recall business will make it any better (I have a dreamstation). On April 4, 2016 my husband talked to a Lisa she told him the New machine would arrive along with his supplies and someone would call him to walk him thru the use of the machine. Stay far away from this company. CPAP.com will honor all 30 day risk free options but reserves the right to add or remove the 30 day risk free option from any product at any time. Desired resolution: company to empty their voice mail box and answer the phone. Lincare CPAP > Home. About a year into having my machine I went through several debilitating life experiences. Two months later I was billed by direct withdraw from my checking with no further services rendered, nor authorization. This happened at least twice a night, most nights more than twice. They charged me $110.00 for a single nasal pillow for my CPAP mask. It has been several years and I can't recall why I stopped but given my seven calls at one per week I am beginning to think the lack of response in carrying out my neurologist's order from 3/2016 may have been similar to when I stopped with them several years ago. Join thousands of customers who enjoy the convenience Keep getting a past due letter without a timely invoice to be paid. Our kits, educational resources, and specialty dressing options help make performing wound care at home simple and effective. Frequent self-INR testing can also minimize the risk of bleeding and clotting. CPAP.com does not offer a 30 day risk free option on all products.