You will only need to add credit ($) to your Seniors Card if you want to access the discounted parking at the Tea Tree Plaza Park n Ride. Adelaide has a free City Connector bus service operate in both clockwise and anticlockwise directions in the city centre. Passengers can buy a 14 or 28-day pass and put it on their metrocard.[6]. If you have any issues, please call the InfoLine on 1300 311 108. They won't be able to modify your account details, cancel or remove metroCARDs from your account. We credit: The refund of full days remaining is based on the day you notify us of your loss. Your refund will be credited back to that card. You will need a standard Metroticket or metroCARD to board the bus. Make the most of your time in Adelaide with a guided driving tour, such as Adelaide Sightseeings Adelaide City Highlights tour. Don't bend or puncture your Seniors Card as this may damage the internal antenna or microchip. Please visit the operators website for further information. Learn how and when to remove this template message, "Public transport Metrocard ticketing up and running on SA buses, trams and trains by November", Multitrip tickets for Adelaide public transport to be invalid soon, "Safe and secure parking for O-Bahn commuters at Tea Tree Plaza", https://en.wikipedia.org/w/index.php?title=Metrocard_(Adelaide)&oldid=1148581562, Two-hour unlimited trips from first validation, This page was last edited on 7 April 2023, at 01:55. Tip: If you arrive on a cruise ship, you can purchase an inexpensive one-day Cruise ship metroCARD at the Outer Harbor railway station or the Adelaide Metro InfoCentre. If you have a VISA or Mastercard, you can top up your metroCARD balance automatically when it drops below $5 (for a regular metroCARD), or below $3 (for student, concession or Seniors Card metroCARDs). }, {"PageInfo":{"template":"","component":"PageInfo","jcrCreated":"Thu Jan 19 12:08:26 AEDT 2023","jcrCreatedBy":"","lastModifiedBy":"","lastModified":"Thu Jan 19 12:07:19 AEDT 2023","contentType":""},"Hero":{"component":"Hero","subTitle":"","title":"Getting around Adelaide","playerId":"default"}}, If you choose a regular metroCARD, youll need to load it with some money to cover your fares. There are several options for reaching the city from the airport. Its most convenient for travel within the city and reaching the popular coastal suburb of Glenelg. You can also check the balance remaining on your card and check transaction histories after you log in. Insert your reduced-fare card into the MetroCard machine in stations. New passwords need to be between 8 and 16 characters long. When you validate your metroCARD on a bus, train or tram, watch the screen. The Pay-Per-Ride MetroCard cant be replaced if it is lost or stolen. How should we update you? "screenSet": "Aus-V3-RegistrationLogin", You can also speak with an OMNY customer service representative by calling 511. You can do this by clicking on 'update my details'. }, { This excludes National Seniors Card, Seniors Business Discount Card and New Zealand SuperGold Card. Just give us a call on03 366 88 55 or emailMetro@ecan.govt.nz. You can also ask at a station booth for a postage-paid envelope. "startScreen": "gigya-reset-password-screen" Please don't include any of your personal information in this box. Find out more about discounted travel with a Visitor pass. If you have an online metroCARD account, it gets updated every night and will show your new balance and transaction history the next day. Copyright2020. To replace a MetroCard by phone, dial 511, say "MTA," "Subway and buses," and follow the prompts. The South Australian Seniors Card program provides members with a wide range of benefits includingdiscounts and special offers from businesses andfree travel on Adelaide Metro buses, trains and trams. Public buses are an easy way to get from Adelaide Airport to the city. Our subscription service is temporarily down for system upgrades. Please travel to the Adelaide Metro InfoCentre for your refund, at a time that is convenient for you. You can also check your metroCARD balance: If you've just topped up your metroCARD balance at the InfoCentre or using a vending machine, your new funds will be available immediately. On trains, trams and O-Bahn buses, you can get on at any door. In line with the metroCARD terms and conditions (PDF, 349 KB), metroCARD and associated products and services are non-refundable, unless you are a South Australian Seniors Card holder or an authorised representative of a deceased registered metroCARD holder. Both validators feature indicator lights and an LCD display showing information to users such as ticket type, debited value and credit balance (if any), and errors. Choose a travel card from the list. { Other Metro agents cannot issue replacement cards or transfer balances. Hope swiping my wallet off the seat of the bus instead of giving it to the driver was worth it. To transfer the balance from one metroCARD to another, visit the InfoCentre in the Adelaide Railway Station. Use the Adelaide Metros My next service tool to find your nearest stop and real-time service information. If you recharge in person or using a vending machine, your funds will be available immediately. When you buy a new card, you may also need to pay a bit extra to top up your balance to the nearest $5. We can only track, cancel or replace registered metroCARDS. If you recharged online or by phone, your new funds will be available in about an hour. Look after your metroCARD it can stop working if it is bent, punctured, cut, or exposed to extreme heat or radiation. "startScreen": "aus-link-account" Call 511 and follow the prompts get to the Balance Protection Program. For example, if you have a Seniors Card, you can use public transport for free on Monday to Friday between 9am and 3pm, and all day Saturday and Sunday. We do our best to get service moving again or to give you options to take another train or bus. If you dont use a metroCARD with auto recharge on it for 12 months or more, the auto recharge will get cancelled. The minimum recharge is $5 and the maximum amount you can store on your card is $200. You can also book a taxi by phoning individual companies, downloading their apps or using the, Cruise the River Torrens through the city centre on the charming river boat. As a result of the new system, multi-trip tickets are no longer sold as Crouzet tickets. 78 gringoesai 1 yr. ago Say you are from interstate and had no idea. For more information about visiting Adelaide, visit the Adelaide Metro website. [3], In 2013, it was announced that Metrocards would be able to be used to access secure bike cages, at railway stations fitted with the necessary equipment, for an annual fee. SMS Tap Travel Card to add a new travel card or tap Previous Card to add a travel card that you've previously added to the Wallet app. And, of course, green also means go. Printed timetables are available from Adelaide Railway Station, the Adelaide Metro Info Centre, and some shopping centres. Lost Card Report a Lost/Stolen Card If your Go-To Card or pass is lost, stolen or damaged, notify Metro Transit immediately to deactivate your card. The GO in GO Ticket stands for General Order, which is what we call our plans for work and alternative service. Vending machines at stops and stations dont accept cash. If you are arriving in Adelaide within the next 10 days, you can present your interstate Seniors Card at one of the following locations to receive a 14-day free off-peak travel ticket: Interstate Seniors Card members need to pay a concession fare to travel in peak times. Tourism Australia does not endorse or accept any responsibility for the use of websites which are owned or operated by third parties and makes no representation or warranty in relation to the standard, class or fitness for purpose of any services, nor does it endorse or in any respect warrant any products or services by virtue of any information, material or content linked from or to this site. If you have auto recharge setup on a metroCARD, cancel that, too. q3$eS:c*x! The journey from the airport to the city takes around 15 minutes. lost or stolen, you have balance protection; Call 511 or 718-330-1234. The $1 new card fee is also not refundable. Email. Choose an amount to put on the card and tap Add Money. The Seniors Card South Australia website is licensed under aCreative Commons Attribution 3.0 Australia Licence. $4.24per day remaining on your 30-Day card, and. When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. Passengers can purchase single trip or day trip tickets or Metrocards, which can store credit for use on multiple journeys. You can sign up to join the community of customers who fill out our quarterly Customers Count survey. There are several options for reaching the city from the airport. The vending machines can also recharge Metrocards. Lost or stolen 7-Day Express Bus Plus or 30-day cards purchased with credit or debit should be reported immediately by calling 718-330-1234 or 511 or To set up an online account, you need an email address. If you have a South Australian Seniors Card, it is also a metroCARD. Refunds Find out how much you could be saving by switching to public transport using our savings estimator. Metrocards have replaced them, and Seniors tickets have been replaced by the new Seniors Card. We have detected you are using an out-of-date browser. "startScreen": "gigya-update-profile-screen" You ride because you have somewhere you need to go. Adelaide is serviced by Adelaide Airport (ADL) near the city centre. This ticket allows you to continue your trip during the hours of scheduled maintenance or construction. You'll need to validate your Seniors Card every time you board an Adelaide Metro bus, train or tram, even though your travel is free. Fares for a single trip start from $1.10 for children up to $5.90 for anyone older than 15 years. Everything you need to know about fares and tolls in New York, Problem with a MetroCard? Adelaide metroCARD top ups are in $5 blocks, up to $200. You can do this, You can use a contactless credit card, debit card or mobile device to. Instruction videos on Adelaide's new smartcard ticketing system, metrocard and singletrip and daytrip metrotickets.Damian introduces metrocard, Adelaide Metr. Seniors Card holders: Use SENIOR_and your seniors card number e.g. They are good for people who use transport frequently. If you have an account and forget your password, you can reset it online. Phone: 1300 311 108 (metropolitan customers) Phone: 1800 182 160 (regional customers) TTY: 8303 0844 Lines are . authorise us to give other people limited access to your account, such as your child, partner or parent. We can't respond to what you write here but you can contact us instead if you'd like a response. If you do not have a Seniors Card but you have an Australian Pensioner Concession Card, you are eligible for aconcession fare. -&. "validationFavouritesUrl": "/bin/australia/favourites/sanitycheck", The contract for the system was tendered out, and in 2010 was awarded to Affiliated Computer Services using technology used in - among others - Montreal, Canada . Whether Pay-Per-Ride or Unlimited Ride, every MetroCard has an expiration date. J1 and J2 buses run from the airport to the city approximately every 30 minutes. How to catch a bus, train or tram - Adelaide Metro, Check if you're eligible for concession travel. Brooklyn, NY 11201. "profileUpdate": { "resetPassword": { Temptation Sailing, Adelaide, South Australia Tourism Australia. Improve this listing. On most buses, you must get on through the front door. A confirmation code will be sent for validation. To use the network, its recommended that you purchase a MetroCard. At Park 'n' Ride car parks you can leave your car and transfer to an Adelaide Metro public transport service to complete the journey. Many hotels and attractions in South Australia, including surrounding areas such as Adelaide Hills, are also accessible. If you are an existing South Australian Seniors Card member and need to update your details or request a replacement Seniors Card, use Seniors Card member online services. The value on Go-To Cards and passes cannot be refunded or redeemed for cash. More importantly, you'll be giving us valuable feedback that we share with our team to make your commute better. MetroCard Customer Claims A customer service representative will assist with processing a refund. If you need to order tickets for more than one Seniors Card member, you must submit one form per person. You can keep your Metro account safe and secure. How to get to Australia's most iconic cities. Single and day-trip tickets continue to be sold as Edmondson-sized magnetic stripe Metrotickets. For more information, please visit www.adelaidemetro.com.au/seniors or call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily). If you need your password reset, please emailseniorscard@sa.gov.au and staff will email the details to you.