Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. You should also manage security functions and oversee the configuring of computer parts. Copyright 2023 Apple Inc. All rights reserved. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Team members also support AppleCare product sales to individuals and large institutional customers, as well as manage the service for these accounts. Retail Tech Support - Careers at Apple - Apple (CA) Learn about Apple Store Technical Support roles. Its now my job to help them reach their career goals, here in the store or in another part of Apple. Find available Technical Support and Customer Support roles Helping roll out the training program for Apples first wearable, Apple Watch, she found herself thriving in a range of new career experiences within the store, ultimately being promoted into management. Both full-time and part-time jobs are available. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. And this team helps make sure that relationship thrives. Related: Apple Specialist Interview Questions and Answers. United States Department of Labor. A job as an Apple AtHome Advisor is an opportunity to use your knowledge of Apple products and services to help others. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. As a busy new mother, Arlinda had very specific job criteria in mind. Their skills are an asset to the company, as they assist in resolving technical issues concerning customer's accounts or company software infrastructure. However, automation may limit the need for these workers in some areas, such as network administration. Toms enthusiasm for connecting with others has given him a bit of a following. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Communication skills: Communication skills are essential in any technical role. My managers saw something in me, saw that I had the potential to contribute as a leader at some point, so they nurtured that side of me. They may also be responsible for providing support to Apple Authorized Service Providers. Melissa is learning about more than technology. United States Department of Labor. Programming and setup of application, middleware, and database. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. United States Department of Labor. scusiamo se questo pu causarti degli inconvenienti. Drawing on his strengths as a natural teacher, hes found success in leading Today at Apple sessions in the store as well as virtual sessions online. United States Department of Labor. Technical Specialists may be required to travel to customer sites. If you continue to see this When a customer needs assistance, you quickly assess their situation. As devices become more complex, so too does the software that runs them. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Nous sommes dsols pour la gne occasionne. Wir entschuldigen uns fr die Umstnde. What does a Technical Specialist do? Role & Responsibilities You thrive in a fast-paced environment, but always make time for meaningful connections. CA-Technical Specialist - Careers at Apple This provides the opportunity to progress as you grow and develop within a role. Ci Come eager to listen and learn from your team, your mentors and your customers. Specialist: Part-Time Find available Specialist roles Manager Find available Manager roles Part-time roles for full-time lives. Copyright 2023 Apple Inc. All rights reserved. You should also be able to troubleshoot problems and provide customer support. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Apples most important resource, our soul, is our people. You will be working with customers one-on-one to help them with their Apple products. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Youre proud to represent Apple, and you exemplify that in all your interactions with customers. At other times, you refer customers to support team members who get them up and running again. pour nous faire part du problme. 30d+. Learn more about what it takes to succeed as a specialist, the skills you'll need to become one, and what you can expect on the job. That really motivated me. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. scusiamo se questo pu causarti degli inconvenienti. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. And thats our greatest strength. They may also move into management positions. Culver City, CA. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. Discover how you can make an impact: See our areas of work, worldwide locations, and opportunities for students. With that foundation, your passion and values will drive you forward. Giving back is an important part of the Apple community. You maintain composure and customer focus while troubleshooting and solving issues. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Apple Technical Specialist - Part-Time Job in Littleton, CO at Apple om ons te informeren over dit probleem. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. Apples Specialist may also earn certifications to gain additional knowledge about their responsibilities and further their career advancement opportunities. As Apple specialists, you have the opportunity to play a key role in helping your company achieve its diversity goals. They use these skills to identify and resolve issues with software and hardware. Lamentamos pelo inconveniente. To become an Apple specialist, one typically needs to possess the following: Education: Apple specialists are typically required to have at least a high school diploma or equivalent. Apple Specialist Job Description: Salary, Duties, & More You have strong people skills youre approachable, a good listener, and empathetic. As mobile devices become more complex, technicians will be needed to repair and maintain them. Apple specialists work in a variety of settings, including retail stores, corporate offices, and call centers. Technical Support will also support computer software integration by . No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Serene wanted to work part-time while in college, and the Apple Store offered her that and more. Introduce yourself, and well get in touch if theres a role that seems like a good match. para informarnos de que tienes problemas. Wenn naar You may even work with local business communities, connecting entrepreneurs and professionals with the tools they need to build success. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. As a friendly voice of Apple, I want them to feel like theyre part of our extended family. By helping Apple maintain strong relationships with customers, you are instrumental to our success. What Does an Oracle Functional Consultant Do? Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Roles include Creative, Technical Specialist, and Genius. The technical specialist's duties include providing technical assistance, solving customer service queries, and troubleshooting hardware and software issues. Learn more about your EEO rights as an applicant (Opens in a new window) . Ability to consistently deliver great customer experiences no matter what the situation. Theres the general support we all get to help us develop our careers, but the leaders here also work with your specific interests and talents. Lamentamos pelo inconveniente. Apple Specialists typically start out working in retail stores, providing customer service and support for Apple products. At Apple, were not all the same. Believe it or not, it was kind of a childhood dream to work at the Apple Store. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Well match your donations and contribute US$25 for every hour you volunteer. Tom helps people discover the endless possibilities of what they can do with Apple products. Apple Specialist Jobs, Employment | Indeed.com This is in accordance with the Bureau of . Wenn You can serve as an engaging role model to Specialists. We are sorry for the inconvenience. We know that everyones life experiences are different. to let us know you're having trouble. Youre a natural problem solver with a passion for technology and a knack for connecting with others. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . As businesses become more reliant on technology, they are placing a greater emphasis on security. The entire store team benefits from your commitment to providing the best care for customers. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. envie um e-mail para They must also have excellent customer service skills. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple she had the confidence to learn something new every day. Nous sommes dsols pour la gne occasionne. I understand theyve got their photos, home videos, documents, and music on their devices. US-Technical Specialist - Careers at Apple message, please email verdade. They may also earn additional compensation in the form of commissions and bonuses. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Learn more (Opens in a new window) . Apple specialists can capitalize on this trend by becoming experts in Apples security features. para nos informar sobre o problema. Apple is a drug-free workplace. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. They use a variety of computer software programs and may be required to lift and carry heavy equipment. Copyright 2023 Apple Inc. All rights reserved. Apples most important resource, our soul, is our people. 88 Apple Specialist jobs available on Indeed.com. om ons te informeren over dit probleem. Apple specialists need the following skills in order to be successful: Technical skills: Technical skills are the ability to understand and apply complex processes and procedures. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. I was looking for stable, part-time work as I learned to balance life and parenthood. Learn more about the E-Verify program (Opens in a new window) . an. Both full-time and part-time jobs are available. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Testing and data processing for tests. ein Mensch und keine Maschine sind. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. IN-Technical Specialist - Careers at Apple About 57% of technical specialists have a bachelor's degree. excuses voor het ongemak. What Does a Real Estate Development Manager Do? Apple participates in the E-Verify program in certain locations as required by law. You even give. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Looking ahead for Apple. Work at Apple Join a team and inspire the work. We also take affirmative action to offer employment and advancement opportunities to all applicants. We offer the support youll need to thrive in whichever path you choosehere. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . naar Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Se continui a visualizzare an. Many locations have immediate openings for these positions. las molestias. You also spend time behind the scenes, solving problems and repairing products. Description You're a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. When a customer needs assistance, you quickly assess their situation. los inconvenientes que esto te pueda causar. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. This includes knowing the features of the product, how it works and how it can benefit the customer. Youre passionate about Apple, and you inspire and educate others about all that Apple has to offer. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. para informarnos de que tienes problemas. Apple Jobs for Students - What are the Requirements 2022 - LinkedIn Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. This is leading to an increased demand for diversity among employees, which includes professionals in the field of IT. Onze Come to us in your pursuit of success. I interviewed at Apple (Sydney) in Feb 2023 Interview 15 minute phone call. To view your favorites, sign in with your Apple ID. While there are thousands of At Home Advisors around the world, Apple does a great job keeping us all connected. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. All Apple Retail employees, including seasonal hires, receive discounts on Apple products and deals on third-party accessories and services. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Roles include Manager, Senior Manager, Store Leader, and Market Leader. By combining those skills with the core Apple Store training everyone receives, as well as additional Creative Pro training, he was able to build a foundation for a new career. message, contactez-nous l'adresse This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. real person. Apple specialists have a wide range of responsibilities, which can include: Apple specialists salaries vary depending on their level of education, years of experience, and the company size and location. Technical Specialist hourly salaries in the United States at Apple - Indeed We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. In the store, we have this wonderful approach to the customer experience called Lets find out together. I love how each conversation begins a shared interest in learning something new. Please enable Cookies and reload the page. Here are three trends influencing how Apple specialists work. You can set the standard for Apples unique style of service through words and action. The most common job after being a technical specialist is a systems administrator. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, Apple Technical Specialist Interview Questions and Answers. If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. With a deep understanding of Apple products and services, you spend time mentoring team members and serving as a role model for your team. You have excellent time management skills and can make decisions quickly. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . At other times, you refer customers to support team members who get them up and running again. To become an Apple specialist, you need to have a strong technical knowledge of Apple products and software. Roles include Technical Specialist, Genius, Creative, and Creative Pro. Si continas recibiendo este mensaje, infrmanos del problema