Well, until January, I worked at the largest UK carrier. Well send you a link to a feedback form. Warranties and guarantees add to your legal rights. My manager almost always refused to replace the customer's faulty iPhone unless they brought the proof that the defect existed on delivery (excluding, of course, the customers who had bought into the optional extended warranty). To help us improve GOV.UK, wed like to know more about your visit today. The customer can still reject the item after its been repaired or replaced. They informed him he was outside the three-year cover period so there was nothing they could do. Citation needed, methinks. Apple are correct when they say you need AppleCare to have a free repair or replacement. I'm sure they have their own T&Cs too that will restrict its usage to a particular set of scenarios, but I expect most of which will covered. In the end we just went to Apple, paid the 280 and got it sorted for the next day. 1-800-MY-APPLE, or, https://support.apple.com/ipad/repair/service, Sales and We often link to other websites, but we can't be responsible for their content. The goods will be reasonably fit for any particular purpose that was made known to the retailer (unless the retailer disputed their appropriateness for that purpose at the time). We use cookies to improve your experience of our website. Your consumer rights for goods purchased in the United Kingdom operate alongside, and in addition to, your rights under the Apple Limited Warranty and the optional AppleCare Protection Plan or AppleCare+. Copyright Apple are liable for an Apple product under EU consumer law. Consumer lawyer Dean Dunham investigates the truth behind the rumours. Scan this QR code to download the app now. If this is an authorized Apple service repair tech then he/she would know. Apple Products and Consumer Law Rights There isnt a 6 year warranty rule. Apple 2 year EU consumer law / 6 year UK consumer law Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). Apple may also request that the customer replace components with readily installable parts. Take 3 minutes to tell us if you found what you needed on our website. Did you ask this of the technician? How long is the warranty on products in the UK? 1, 2 or 5/6 years During the "6" years if you have the same problem and it's been serviced and documented by Apple then Apple will repair it. Whats in a warranty? Well, firstly, it looks like there is some debate as to whether the seller I bought my machine of is responsible, or the manufacturer, Apple. However, they are under no legal obligation to do so without you first jumping through hoops to obtain the evidence of the fault being in the product from the day of delivery. Let us know, Copyright 2023 Citizens Advice. 87. Apple iOS devices do include warnings on battery health so afraid many of the legal routes have be well and truly covered . Sales of this kind are known as distance selling. any proposed solutions on the community forums. Please note that other EU countries may well differ. Batteries of any kind are considered consumables; manufacturers will quote a typical cycle life before they begin to decay . When you make a claim, youll usually need: You shouldve filled in a registration card and sent it back to the manufacturer. Apple disclaims any and all liability for the acts, Hope that clarifies the situation for people. EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. Read what we're saying about a range of issues. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of It's a lemon law. 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NonApple branded products purchased from Apple are also eligible for coverage under UK consumer law, but these are not covered by the Apple Limited Warranty, the AppleCare Protection Plan or AppleCare+. If the product does not conform with the contract after one repair or replacement a consumer is also entitled to exercise a final right of rejection and withdraw from the contract by returning the goods in exchange for a refund. After the expiry of this 6 month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts **to the consumer.**>. But it doesn't matter right? Are your electronic goods really automatically covered by a free, six-year warranty? http://www.apple.com/uk/legal/statutory-warranty/, http://www.apple.com/legal/sales-support/applecare/appmacuk.html, Horror Mystery-Adventure Paranormasight: The Seven Mysteries of Honjo Is Discounted for a Limited Time Alongside Other Square Enix Games, SwitchArcade Round-Up: Nuclear Blaze, Varney Lake, Fran Bow, Plus Todays Other Releases and Sales, Voice of Cards: The Forsaken Maiden Review A Good Starting Point, Vampire Survivors Being Adapted Into Premium Animated TV Series by Story Kitchen and Poncle, Dead Cells Clean Cut Update Out Now on PC Bringing In Two New Weapons, Speedrun Mode, and More, Grand Mountain Adventure+ Out Now on Apple Arcade, SwitchArcade Round-Up: Mugen Souls, Ninja Smasher, Omega Strikers, Plus Todays Other Releases and Sales. I have read somewhere that they will only change the battery, for example. Check whether youll have to pay postage, packing and transportation costs if you have to send something back - the document should say. We use some essential cookies to make this website work. All postings and use of the content on this site are subject to the. It's a lemon law. Consumer law is meant to cover inherent defects that were present in a product from day one, not to cover parts which have failed due to the course of normal wear and tear, and, let . I came across the UKs law on this which states that manufacturers should be liable for up to 6 years and contribute to the expense of the product should it need repair. User profile for user: Apple Products and Consumer Laws in the United Kingdom Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. Find out if its easier to use your legal rights on faulty goods instead. Your legal recourse is with the person you bought it from. Archived post. LaptopsDirect spent 2 weeks just not answering questions and our attempts to get it replaced. No problems so far. Under consumer laws in the UK, consumers are entitled to a free of charge repair and (depending on the circumstances) may be entitled to a replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. Well, yes, that's not a lie. Copies of those respective terms and conditions are available at apple.com/uk/legal/warranty/ and apple.com/uk/legal/sales-support/. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. They suggested he should take the TV back to Currys. It would also be exceptional difficult to claim under the EU/UK 6 year warranty terms as you WOULD need to prove the battery failure was a result of a pre-existing engineering fault. I am in Italy -- how do I contact repairs under the international warranty? GrumpyShrimp said: Hi there, Apple has rejected repairing the screen of a 5 year old iMac that's facing image ghosting on the display. Performance is still ok. But why does that make a difference? Refunds. Hi, I live in the UK and want to see if the UK consumer law can be used to a get a battery replacement for my iPad. They also told him Currys would have to either repair the TV, replace it or provide him with a refund, because under European law a buyer is covered for six years. JL extra two years warranty plus your standard consumer rights . The consumer law only applies if there is a manufacturing defect and Apple issue a repair program. You are using an out of date browser. If the goods were purchased from a third-party reseller of Apple products, the primary responsibility to provide a remedy will lie with the reseller. New comments cannot be posted and votes cannot be cast. Apple warranty or John Lewis warranty for uk consumer law LegalAdviceUK exists to provide help for those in need of legal support in England, Scotland, Wales and Northern Ireland. Otherwise I really don't think that's true - although the existence of a repair program would certainly make your case a slam-dunk, the magic words in the law are are "The goods must be of satisfactory quality" - a high-end laptop that wears out, for whatever reason. If a repair or replacement is not possible, would impose a disproportionate burden on the seller, or could not be performed in a reasonable time and without significant inconvenience to the consumer, the consumer may choose either to have the price reduced or to withdraw from the contract by returning the product in exchange for a refund. Apples site talks about the below UK consumer law. "An Apple certified technician tells me that my logic board is broken. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. 2023 The services will be fit for a particular purpose. Something went wrong, please try again later. This is a user to user Apple product technical support community. This coverage operates alongside and in addition to your statutory rights under UK consumer law. macOS 10.14, Apr 18, 2020 12:33 PM in response to DanielLeCorbusier. UK Consumer Law is from the vendor only . I had a close to 2yo iPhone replaced by the Apple Store in Glasgow after it stopped working and simply displayed a boot error message. The Sale of Goods Act 1979 - now the Consumer Rights Act 2015 - provides that consumers are entitled to a repair or replacement or refund where goods are faulty. It should be noted in the first year giffgaff are also statutorily responsible as the Apple warranty is only ever non statutory. It will take only 2 minutes to fill in. Refunds. Most consumer law states the first 6 months ownership. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). You can ask the customer for proof that they bought an item from you. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. Apple themselves say the EU law guarantees people 6 years of coverage from date of delivery in the UK (5 in Scotland). Summary of Consumer Laws, the Apple Limited Warranty, the AppleCare Protection Plan or AppleCare+. Thank you, your feedback has been submitted. How do I know? To start the conversation again, simply I have read somewhere that they will only change the battery, for example, if its X% depleted over its original charge, otherwise I would I have bought it there and then. You may have extra rights if the document makes it look very difficult for you to claim, or the wording is particularly tricky to understand. The primary responsibility to provide a remedy is on the seller, which would be Apple if the goods were purchased from the Apple Online Store or an Apple Retail Store. People saying that the seller is liable are wrong. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. The Apple One-Year Limited Warranty is a voluntary manufacturer's warranty. Apple Products and Consumer Law Rights. Im guessing youre referring to the 6 year time frame you have to make a claim against faulty goods. The above summary is subject to the full terms and conditions applicable to the Apple Limited Warranty, AppleCare Protection Plan or AppleCare+. After the expiry of this 6-month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts to the consumer. All rights reserved. It's typically in the low thousands however there are many caveats to that , including climatic and general charging techniques. Now, you state 6 years but most consumer law is 2 years. I am not any more closer in making a decision after this thread as there seem to be some confusion on what is covered and the ease of seeking a free of charge repair or replacement. Apple rejects repairing imac under consumer law (UK, England) i purchased a Macbook Pro 16 in the US in January 2020. How much does it cost to replace an iPhone 8 battery in the uk? Apple Products and Consumer Laws in the United Kingdom Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months.