Audley Travel (audleytravel.com) Travel Agents - RIP OFF?! From the beginning, Tamatha asked all the right questions to tailor our experience exactly to what I wanted. hoping to re book straight away. Your money is safe when you travel with us. I dealt with Jenny R. and Kristine K. Wonderful girls who couldn't have been more helpful. We'll make sure that your kind words reach Mat, his leadership team, and our Malaysian partners.Best wishesAudley Travel. Audley representative Mark H used his skills and insight to organise with us a trip to Laos, Vietnam and Pho Quoc island. They create the impression that they are inundated with new leads throughout the year at interview stage but this in reality is not the case. The accommodation was first class, very clean and in good locations. At almost every step along the way we were confronted with problems due to the lack of follow up from Audley. per day (PLUS all tips to drivers and local guides, all lunches and dinners, an extra $200 Euros per day) Audley Travel was a rip off. Tamatha talked with us about our dreams for the trip and was able to create a perfect itinerary. We are due a full refund for this. A trip through Western Australia allows you to seamlessly blend delectable food, vibrant wines, and abundant wildlife experiences. However, for the fees paid the trip felt packaged and not custom. Hi DebbieThanks for taking the time to share your great feedback with us, we are thrilled to hear how well Natasha has looked after you. Ewan was insightful, helpful and created a great itinerary.The hotels were in brilliant locations and the beds were very comfortable. We use dedicated people and clever technology to safeguard our platform. The place was Awful. Nothing could be further from the truth. From the suggested hotels to the arrangements for transfers and tours, everything went smoothly. We're so excited! Instead, we once again got the view of a building roof and to make matters worse we had to climb up and down two flights of a spiral staircases just to get to our room. This was two days wasted of a twelve day trip. It goes against our guidelines to offer incentives for reviews. We'll make sure your kind comments are shared with Shannon and her leadership teams too. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. What would you like to experience? While the local guides were good, Audley's total lack of communication with them, crippled our guides' ability to take us to sights and provide what we had paid for. 2023 Trustpilot, Inc. All rights reserved. Sign up to receive your copy and start planning an unforgettable year in travel. The itinerary he arranged was perfect, listening to all of our likes and dislikes. Although we are saddened that you didn't book with us on this occasion, we truly appreciate your feedback and we look forward to welcoming you back to Audley in the future. Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. I'll just say I learned my lesson and won't repeat it. We are quite fussy with our travel plans and yet nothing was too much trouble. They are not proactively involved. As a new subscriber, youll receive a copy of In the Moment, a curated collection of our top travel experiences for 2023 and beyond.Inside we showcase 42 of our specialists top-rated moments from their own trips that you can experience for yourself from tango lessons in Buenos Aires to exploring ancient Cambodian temples by torch light. By Audley specialist Lee. The Itinerary was Huge for twelve days. We started on October 2nd and returned the 29th. We hired Audley Travel to assist of with planning our trip to Thailand. We will certainly pass on your kind words to Mark and the rest of the team.Thank you once again for choosing Audley Travel, and we hope to have the pleasure of arranging another trip for you in the future.Best regards,Audley Travel, just returned from a great trip to Malaysia organised through Shannon Winzar, Audley travel. Thank you for leaving such a wonderful review of your vacation in South Africa. Audley Travel Review - Which? As you know from travelling with us in the past, we take great pride in our attention to detail, and are glad your trip was seamless! Japan was poorly organized. and will make sure your feedback is shared with Nick and his team.Best wishesAudley Travel. We are thrilled to hear how well Isabelle and the team looked after you throughout too, and will make sure your kind comments are shared with Isabelle and her leadership teams.Best wishesAudley Travel. The guides supplied throughout were very helpful and friendly and always there when needed. I like every single detail planned to the extreme and Laura was just wonderfully kind, passionate and accommodating! It sounds like you had an unforgettable getaway, and Audley's extra attention to detail truly shines through. We're delighted to hear how well Emily and Sofya looked after you throughout, and we cannot wait to send you away on your dream Audley adventure once the time comes. Really? Trustpilot is assessing this review in accordance with our flagging process. For their prices, there is no excuse for this. We are sorry that you felt that we didn't meet your expectations but we are very pleased that we have resolved this matter with you privately. In Japan, I was sent to a Ryokan in Hakone for fifteen hours. They never called or communicated with us in any way. The trips with out exception superb and the travel arrangements spot on to ensure that this was really a fantastic experience. Our trip could not have gone more smoothly! Audley Travel "commission structure" Reviews | Glassdoor We are delighted to hear how well Ewan looked after you, and it sounds like you had a fabulous time exploring LA & SF - we'll make sure your kind comments are shared with Ewan, his leadership team and our partners in the US.Best wishesAudley Travel. We've just booked our honeymoon with Audley. Audley Travel responded to this review on 25 Oct 2018: Thank you so much for your lovely feedback surrounding your experience with Audley, both from our UK office and our partners in Madagascar and Mauritius. Audley Travel Reviews in Boston, MA | Glassdoor I'm giving it average, because I enjoyed Vietnam. Elyssa kept in touch with us throughout our travels and shared her expertise along the way we were extremely pleased with the service she provided. from the word go she was helpful, kind, super organised and knew what and where she was talking about. Rated 4.8 out of 5 based on 3261 reviews on. He was a great support , and his in-depth knowledge from personal experience of the country gave us such confidence in his ideas. Find out more about our approach to Sustainable Travel. Or perhaps embarking on a serene river cruise along the Nile or Mekong? Start planning your next adventure with Audley. Subscribe to our e-newsletter for the latest travel updates and inspiration. Audley Travel is a tour operator. All of the accommodations were first-class and the excursions allowed us to maximize our experiences across these two beautiful lands. Travelstride helps you search and compare 50,000+ expert-planned trips from 1,000+ companies. All the arrangements were super and we look forward to a future trip with Audley. Customer Reviews are not used in the calculation of BBB Rating, CST #2117258-40, California Seller of Travel, BBB Tip: Need help planning a trip? All of the tours, including helicopter trips and day cruises were excellent. My love of travel was formed later in life and didn't really begin until I spent time on the west coast of Ireland and specifically the town of Dingle in County Kerry. Endlessly patient, incredibly diligent and just a fountain of endless knowledge and Japan insight. I will pass this back to your specialist and their manager. Best wishesAudley Travel USA. I have also planned my own trips. It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. The planning and support from Mat from holiday inception to departure was magnificent - his knowledge of the area we were visiting provided both reassurance and fabulous insider information. This was the first time I have used Audley and I will definitely be booking with them again. Yelp users havent asked any questions yet about Audley Travel. This was a three train, two bus trip each way. And, because were ATOL and ABTOT protected, you can be certain that any trip we create for you is financially covered. a lovely friendly manner too. even due to COVID. We are thrilled to hear that Mark was able to use his skills and insight to organise a trip that met all your needs and preferences.At Audley Travel, we pride ourselves on providing exceptional customer service and personalised travel experiences, and we are delighted to hear that our local partners went above and beyond to make sure your trip was successful. Audley failed to meet its commitment to us: not correcting mistakes in the original itinerary that were pointed out in Oct 2021; not sending any information about the final itinerary until 3 days prior to our flights to ****** which led to our being unable to revise the itinerary and undo mistakes; booking a substandard motel room in ***** (after complaining, B&B owners moved us to the suite we had actually paid for); sending us at the last minute a detailed itinerary that had no details about our guided tours. Read 5,650 Reviews. The accommodation was first class, very clean and in good locations. We have the emails from our agent promising a refund and yet we did not get a full refund. As a result, local people are motivated to preserve what attracts visitors, be it their culture, wildlife or environment. After several communications they offered a refund of $2,105 which does not come close to what they owe us. What became very evident very early on was the difference in experience and attention to detail - both myself and my travelling companions referred to it as 'The Audley Experience'. Hi Jennifer Thank you for taking the time to provide us with such valuable feedback. Expedia is an online travel agency founded by Microsoft in 2001. Once again, Audley Travel remains the gold-standard of holiday planners! They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. After cajoling and complaining, they refunded our money in full, hence I am editing my previously negative comments here. Find out how we combat fake reviews. How to make the most of your time in Yosemite International Womens Day: celebrating women in Our continued passion for creating meaningful trips is motivated by the tales you bring back from your travels, from the thrill of your first lion sighting to a meeting with the matriarch of a Thailand hill-tribe community. Best wishesAudley Travel. They leave it up to the individual local services they contract with. We look forward to working with you in the future, on your next Audley adventure. 617-223-4500 Make an inquiry Veronica Southeast Asia & Alaska Specialist Matthew Southeast Asia & Alaska Specialist Tesia Hi LizThank you for taking the time to share your kind comments with us. The award is recognition for the long-term efforts and commitment weve shown in improving our sustainability and Corporate Social Responsibility. In my early 20's I moved from small town USA to small town Germany. Disappointment, frustration, and confusion are the three words to describe the experiences we encountered during our trip. This was a very nice hotel but absolutely did not accomplish what we wanted. We will make certain that your kind words reach Mat, his leadership team, and our Thai partners.We cannot wait to help you create your next Audley adventure!Best wishesAudley Travel, First Holiday with Audley to South AmericaNick did a great job of arranging everything with great hotels and tours. Your specialist will offer you the best available alternatives based on your preferences. helicopter tour, snorkel and sail tour, etc. I would recommend this company wholeheartedly for anyone requiring a break away whether it be for getting to know a different country or just relaxing. This is our third trip with Audley. Hi EmmaA huge thank you for sharing your experience with us! Audley Travel Reviews: What Is It Like to Work At Audley Travel? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We look forward to working with you again, and to send you on your next Audley adventure!Best wishesAudley Travel - Directors Office. We would definitely travel with Audley again, it was worth every penny! From the first contact with Joanna Austin through to arriving home we could not have had a more thorough service. She went above and beyond to stay within our budget, walk me through all of the must-visit areas, give handy tips for travel and more! recommended to friends for future bookings, Hi LGWelcome back home! Lorem ipsum dolor sit amet, consectetur adipiscing elit. Travelstride: Tour, Adventure & Tailor-made Trip Reviews Country Specialist (Former Employee) - Boston, MA - July 7, 2017. I wholeheartedly thank Mat for everything he did for us. Japan was one of our last destinations to re-open since the Pandemic, and we are glad to have finally been able to send you on your most-anticipated trip.We look forward to sending you away on your next dream Audley trip, and will make sure your kind comments are shared with Laura, her leadership teams and our partners in Japan too.Best wishesAudley Travel - Directors Office. Hi PaulThanks for taking the time to share your great feedback about Malcolm and your experience in Japan. New Zealand Specialist. Hi TimThank you for taking the time to share your kind comments with us. Verification can help ensure real people write reviews about real companies. Date of experience: 22 March 2023. We're delighted to hear how well Jenny & Kristine looked after you throughout. It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. It was full of useless information, but lacking in facts that I needed. Included numerous tours, I.e. Thank you so much! Hi DebbieThanks for taking the time to share your great feedback with us, we are thrilled to hear how well Natasha has looked after you. We are due a full refund for this. It received solid four-star ratings across the board, except for transport, where five stars means that it clearly dealt with last year's travel chaos better than most. Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. Audley Travel Traveller Reviews Itinerary # *******/4 My wife and I recently returned home from a trip to ***************. We had a wonderful trip! We truly appreciate all of your support during covid, and we are delighted to finally be able to send you off on your much-anticipated trip. This was the first time I have used Audley and I will definitely be booking with them again. Audley Travel responded to this review on 16 Mar 2022: Audley Travel responded to this review on 03 Nov 2021: Audley Travel responded to this review on 23 Feb 2021: Audley Travel responded to this review on 23 Jan 2020: Audley Travel responded to this review on 28 Oct 2019: Audley Travel responded to this review on 02 Apr 2019: Audley Travel responded to this review on 25 Mar 2019: Audley Travel responded to this review on 01 Mar 2019: Audley Travel responded to this review on 21 Jan 2019: Diversity, Equity and Inclusion Committee. We have been to South Africa, as well as to several other countries in Africa over the years but this trip was so well organized, and enabled us to really soak in all that the people, culture, landscape, and animals were offering us.
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