I discussed with AXS customer service about the refund issue, but they turned down the request and kept asking me to resell this ticket to others. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. Set or change your delivery address - Google Shopping Help I missed the delivery of my package and got a notice instead. Enter in the correct address, and the package should be redirected to the right location. *Sometimes, shippers restrict change delivery options based on package contents. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. UNLESS OTHERWISE EXPRESSLY STATED HEREIN OR IN ACCORDANCE WITH ANY TERMS AND CONDITIONS ISSUED BY A CLIENT, ALL PURCHASES ARE NON-REFUNDABLE AND CANNOT BE CANCELED. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. Click-N-Ship. I will not be using either Stubhub or AXS ever again. Thank you for contacting AXS. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. You may also be linked to a third-party site, which is not affiliated with our Service. All attendees must conduct themselves properly at an event. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. To read the updated Privacy Policy, please. Yes, it is possible to reroute a UPS package. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. I was told to go to Stubhub even though AXS is the one that conducted a "fraud check" and cancelled the tickets. Your email address will not be published. From the app, you are only able to change your zip code and password. Some shippers restrict the ability to change your delivery. Tried changing the name on my AXS account from my ex, to mine. I purchased two 2023 PGA Championship + tickets on June 17, 2022 from the business AXS based in ***************. If you are purchasing a resale ticket (i.e. Thanks for signing up for the event guide! AXS or the Client may send a summary of your purchase to the email address you provided to our Service. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. Depending on the outcome of the police investigation, they may be able to provide a resolution or lead to the recovery of the package. At NO time BEFORE I purchased these tickets, was there any mention of not being able to transfer tickets until a specified date. PROMOTION RESTRICTIONS. I also do not understand why they did not send with signature required. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. For more information, visit Data Security Page, FedEx customer service: Welcome to the FAQ Hub, You can get monitor and take more control of your, Customer Support Frequently Asked Questions | FedEx, Shipping | FedEx - Frequently Asked Questions, Enter your tracking number or reference number., Enter edits to your delivery address and click, Enter your contact information, in case we need to reach out to you, then click. Thank you for contacting AXS. Install the AXS app before your event. Any restrictions on transfer or resale will be communicated to you (e.g. How can I change or correct the delivery address for a FedEx package Ive already shipped? In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. x. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_2',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_3',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}However, depending on the order and your contract with UPS, you may have the opportunity to intercept the package and forward it to a different address. x, Hello! If the package was sent to an incorrect address, then the sender is responsible. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_27',165,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_28',165,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0_1');.mobile-leaderboard-1-multi-165{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}If it isnt, you can contact UPS and let them know the package was addressed to you in error. Yes, UPS does have a live chat feature. I even asked to speak to a manager and was refused to speak to one and the rude agent hung up on me. Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. The customer service representative can help correct the address if possible. At this point all I want is a refund since I did not get a confirmation email or the ticket and they can find it. You can request delivery changes online through your shipping history and the tracking page, WorldShip, UPS CampusShip, or Quantum View. Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. ******* will also be getting a complaint. Remove an address. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. I did not approve a second charge they're impossible to get a hold of idk what else to do. Please note that orders are processed only after a billing address and other billing information has been verified. Be sure to provide the full address, including any mandatory apartment/suite numbers and zip code. We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. If the address cannot be corrected, the package will need to be returned. I am sorry to hear that your order was not received. We recommend using one of the following browsers to access this site. I asked for a refund. Additionally, you may incur additional charges, such as a fee if a package needs to be returned to the sender or a fee to redirect the package to the new address. Shipping information, if any, is provided at checkout. How can we possibly contact them with a question? ups. Event date, time, talent, participants and rosters are subject to change without notice. You can contact UPS directly to see if this is an option for you. You may be asked to provide your account information or order details when initiating the chat session, so make sure to have these details ready when contacting the representative. I have spent the last six weeks trying to receive just an approximate date. They also set in place all policy and procedure we just assist them by assisting the consumer that need help. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. This includes entering the wrong information when the package was shipped, such as an incorrect street address or zip code. Can I change my shipping address after it's been shipped UPS? 5. To do this, sign in to the account where you shipped the package, select the tracking number, and then select Change Delivery Address. Change a Delivery | UPS - United States 1,669 total complaints in the last 3 years. At first, they needed the last 4 digits of the credit card I used. Thank you for contacting AXS. If the address was correct, then the company that shipped the package is responsible, as the company should have verified the correctness of the address and taken steps to ensure the package was delivered to the proper location. Police will gather the necessary information and investigate the circumstances of the missing parcel in order to determine if it was stolen, or if it was simply delayed, lost or misdirected. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. You can get monitor and take more control of your shipments with our easy-to-use online tools and resources. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. Upon further review I do not see where you were told that your refund was denied. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. At the bottom, click Trash . ***Premium members get two free confirmed 2-hour delivery window requests per year. BBB Business Profiles are subject to change at any time. The body said: "Unfortunately, we have some bad news: the tickets that were transferred to you for MUSE 4/6/23 have been canceled and removed from your account. I am sorry for the delay in your ticket delivery for2023 PGA Championship, unfortunately the Promoter will not allow tickets to start delivery until next week. On the second delivery attempt, the driver will attempt to deliver the package to the exact address. It is also possible that the sender may ask you to send the package back to them. Please keep in mind that keep in mind that if a false charge back is filed then purchasing ability may be restricted. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. Most likely, the sender will be able to provide you with information on where the package should be delivered, such as the correct address or persons name. So went to check my bank account and I was charge the $42 for the ticket. In general, it is not illegal to keep a package that was wrongly delivered to you. We have updated our list of supported web browsers. The tournament is in about four weeks in ********* **. Do Not Sell or Share My Personal Information, Specify where at my home to leave packages, Deliver my packages to another address****, Deliver to a UPS Access Point location*. Official USPS Change-of-Address Form We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. See details. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. You own the money, own the tickets but they restrict your tickets and keep the money. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. 3. 1. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. (United States) Footer.languageSelector.ja-jp.region This does not apply to "Adult Signature Required" deliveries. On the third delivery attempt, the driver will leave a Delivery Change Request form at the address. Changing your UPS delivery address typically does not cost anything, however if you need to change the address of a package that has already been shipped, additional charges may apply. This includes having the ability to make adjustments to order delivery speed and method, making arrangements for re-deliveries, and accommodating customer requests for changes in delivery address. Both you and the receiver can use the packages tracking number to check the status of the intercept request. You will also be responsible for paying any applicable taxes relating to your purchases. For tickets to events located in Canada, the Service is provided by AXS Group Canada. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_24',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_25',164,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-164{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}If the package has been delivered to the wrong address and cannot be recovered, unfortunately you may need to reship the item and incur additional costs. If your claim is valid, the customer service representative will work to arrange for a replacement delivery and/or a refund. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. Your receipt has been resent at this time as well. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'remodelormove_com-mobile-leaderboard-2','ezslot_29',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');The shipper should also be responsible for making sure the package is able to be tracked. AXS Help Center I have sent the company numerous emails on an approximate date Id receive the tickets on. Ticket Delivery. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. My package from AXS arrived today with just a sheet of paper and NO WRISTBAND. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. PROPER CONDUCT. On April 1, 2023, I purchased two tickets from Stubhub for the event for $130.00. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. By: Author Olin Wade (Remodel or Move Stuff). Our helpline number is 1-888-929-7849. This includes making sure the package was delivered to the address on the package, not some other address that could have been provided. Well guide you through the process. This can be found on their website, specifically the Help page. AXS is not responsible for the acts or omissions of any venue or Client. AXS | Complaints | Better Business Bureau Profile This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. 4. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. Make sure your friend registers their own wristband. What is Delivery Delay? Postal Service. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. Im not getting an option to change my delivery. 3. Use our FAQ Hub to easily access our most-asked questions about tracking, delivery, account management, billingand much more. To reroute a package, you need the tracking number and the address to which you want the package delivered.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_5',156,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0_1');.medrectangle-4-multi-156{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. International Association of Better Business Bureaus. How do I change my delivery? UPS My Choice offers two levels of membership: Basic (free) or Premium (paid). com/help. With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. Dont see what youre looking for? And if youre a business owner or high-volume shipper, check out the many benefits of acustomized tracking dashboard. AXS holds onto funds from resale of tickets. A per-order delivery fee may also be assessed, depending on the delivery method. Will Call . Learn more about FedEx Delivery Manager. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. Version: 4158d852533f5a331638ba4ebbe3302f6ac62b32 Build Mode: production . If there is an issue with the recipient not being able to collect the package within that five-day period, they may be able to request an extension online. Welcome | USPS ***Premium members get two free confirmed 2-hour delivery window requests per year. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. 2023 If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. We partner with multiple Venues, Clients and Promoters that create the events that our consumers attend. Ticket Delivery - AXS Help Center Terms and conditions of sites linked to by or from the Service may vary by site. Please consult the seller fee information found within our Service. I live in ******, **., over **** miles away. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. Due to the time frame to the tournament, Im requesting a full refund. For UPS, you can track the package and update the address from the tracking page. Supercharge your business shipping with total visibility and control. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. Such fees and charges may vary. Once you're signed in, select Accept Transfer. Seller fees on the Service may vary. I try to chat with people from AXS and they cant find mi transaction. Please contact us at **************************************** if we need to update your method of delivery. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. We act as a sales agent for our Client. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. Note: UPS Delivery Intercept is available within the U.S. and Puerto Rico. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. Thank you for your time and patience. Be sure to inquire about the process for a return, as it can vary depending on the options available. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. Through the website, log in to your account, locate the package you need to reroute and select "Change Delivery. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax.You are urged to review all pages displayed during your completion of a purchase. Order #******* *** Expedited by ***MI Expedited Tracking #************************** Coachella Weekend 1 2023 FRI Apr 14 SUN Apr 16, 2023 I never received these. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. Find information on our most convenient and affordable shipping and mailing services. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I contacted AXS to reissue new tickets and they state I have to drive 3 hours to retrieve via will call. 6 Reply noturavgscientist 24 days ago That works thank you!! If the package has already shipped, you can usually still update the address directly with the shipper. BBB Business Profiles generally cover a three-year reporting period. You should first check the address label on the package and see if it is the correct recipient. Verification of information may be required prior to the acknowledgment or completion of any purchase. If you missed a delivery, you received a UPS Delivery Notice letting you know that your driver was unable to deliver your package. Next to the delivery address, click the down arrow . Click on Your Account. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. To do this on the date of the concert! Coachella Valley Music and Arts Festival Reroute your package to a different location or change the delivery date. Please be sure when accessing the AXS app you are NOT connected to WiFi. After this horrible customer service experience, I'm debating whether I should just take this issue up through my AMEX card and not go to the festival. Postal Service. If you receive someone elses package, the best course of action would be to contact the sender and explain the situation. Purchases - GeneralYou must supply the required Payment Method and/or other personal information in order to complete your purchase.Upon your payment in full, you shall be entitled to the tickets you have purchased. If you received a wrong UPS delivery, the best way to report it is to call the UPS customer service team at 1-800-742-5877. You can find the number on their website under Contact Us. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. If the package has already been sent, unfortunately it is not possible to change the address and the sender will need to make arrangements for the package to be returned and re-sent to a different address. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. We cannot offer a refund as AXS purchase policy and the event promotion team state that all sales are final. After talking to AXS through an online chat (I have screen shots of the chat) she informed me it was a policy and there was nothing she could do, stating it's a policy..but this policy is nowhere to be found until AFTER you purchase tickets. The AXS app no longer supports WiFi and this can cause your tickets not to appear. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. Please be advised that all sales are final no refunds or exchanges as per the AXS purchase agreement. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849.
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