I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) Thanks, are you saying that you think the hard disk has died then? All Rights Reserved. Ive done a factory reset to no avail, any ideas? Take a look at the forum I mentioned. 12-04-2020 04-05-2019 Thankfully most of the programmes were also recorded on my freeview play box. There are various different levels of reset modes 2 (factory reset keeping recordings) . Either way, the box is effectively dead. Worked fine until last night. on If youd like to join in, please sign in or register. 12:11 PM. Factory reset, keep recordings. Need help with these connections? Post back and let me know. It is described at. Hello. T1000 boxes have a reputation for premature hardware failure. http://videos.youview.com/support/maintenance_mode.pdf. I think that hardware failure is a possibility. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. Not sure what box model you have? Sadly factory reset stopped at set up broadband connection. I've arranged for a replacement box to be sent and returns packaging to return your existing box. The broadband still keeps dropping. Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. 14-12-2020 I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. See our connection guide. I'm with PlusNet fibre using a TalkTalk box. Cheers . If you're not and you don't, it's time to go shopping. Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. If so have you had a chance to test it yet and with large recording on in 4K? However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. 16h55. on Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. I will also have had a BT Youview box from BT just under 6 months now. If you look on the public YouView forum, there may be posts there showing you how to do it. There was a factory reset, but keep recordings option, but this failed. It is strange because the catch up players work fine. My box has a repeat problem. Thanks for posting back with what seems a positive result. 11:35 AM, on 02:18 PM. 15-12-2020 16h45. Having BT Youview Box Problems? Here's How to Fix It! - Aerialforce The different options available are displayed below. It looks like you're new here. We use cookies on our website. Select Update Software. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. (As fine as they ever do on my poor internet connection lol). 04-04-2020 You may be able to change the hard disk inside. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on 04-04-2020 Myview recordings and scheduled does the same. 01-05-2019 DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. 04-04-2020 My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? 04-04-2020 Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. This can be causes by it being knocked while it was turned on. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. 8h37. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Luckily I managed to watch other recordings on catchup. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. I believe there is a maintenance mode which you can get into, which may give you more recovery options. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. TalkTalk is sending a new TV box. 04-04-2020 Hi@SiGreenwood thanks for sending over your details. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? 01:04 PM, on To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. / 3.3.168: Complete: BT: We can't get past the message Freeview Loading. 17h07. 12h01. on 11:52 AM. Hi John. The factory reset keeping recordings worked! Some would say that yours has done well to last three years. Thanks. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. YouView+ UHD box stuck loading and needs full factory reset. Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. on Check here: https://community.bt.com/t5/notes/privatenotespage, on Hi, im hoping someone can help me please. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Remember all of your recordings and personal data will be deleted. IThanks for that, I'm surprised it lasted less than a year. on The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. BT freeview stuck on "loading" - YouView Community Mine has just started doing the same thing. In the latter two cases, a message on-screen literally says sorry, selected option failed. YouView Box Hard Drive Replacement - Ionic Industries A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. All rights reserved. My BT TV box has stopped working or keeps freezing | BT Help We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. Yes I received my new box and it all seems to be working fine. By continuing to browse, you are agreeing to our use of cookies. 22h00, on Press and hold the reset button on the right-hand side of the box. Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. The Ethernet cable is securely connected to the Ethernet port. YouView TV Ltd 2023. Yes everything seems to be working correctly. Turn the power on using the switch found on the back of yourbox. on The YV persistently tells me it can't connect to the internet. on OpenReach engineers to the house. We need to access Maintenance Mode from the start up screen. 01-05-2019 14-12-2020 So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. 05-07-2022 Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. 14-12-2020 It just seems to get stuck on the YouView loading screen forever. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. At that time, I switched it off and left it unplugged for a minute or two. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. Switch power off by removing the power cable. 10h40. The new box should be with you on Monday. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. on 20h29. Worked fine until last night. If you speak with our customer loyalty teams they can add This to the account for you. David I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. Have you upgraded recently ? 06-05-2019 17h06. Sorry you are experiencing a problem with BTTV. I then get stuck at the Loading page and nothing else happens no matter how long I leave it. You'll now see a warning screen. Box stuck in nearly ready - YouView Support Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. 20h56. I'll let @JohnC2 as he isn't in the office today. 23-04-2019 Youll be greeted with a friendly Hello telling you that your box has restarted. Latest box versions - YouView Support Update: Looking at some of the advice on this site, I have tried some of the reset options. Sign in or register to get started. You do not have permission to remove this product association. Unplug and reconnect power to yourbox. Make sure you keep the box in standby. The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. You may be able to get it working again by going into Maintenance Mode and performing a reset. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM 06-05-2019 You view box stuck on loading page. - edited 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. 17h00. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. YouView TV Ltd 2023. It also failed any recordings set up remotely or more than 24 hours in advance. Hi John. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. I'm really glad to hear you've received the new box and all appears to be well. With regards to the non loading, this is normally a sign of a catastrophic failure. Thanks. Once you have had a chance to test it out post back and let me know how you are getting on. The hard drive sounds like its trying to do something but nothing happens. 17h17. on 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. Hi, thanks for your reply. Question - Help for a frozen Humax Youview DTR-T1000 box It is described at. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. mode 4 (interenet reset keeping recordings) are the ones to consider. YouView TV Ltd 2023. Factory reset, delete recordings. Release both buttons a few seconds after the BT logo appears on the TV screen. However, this time, that remedy does not seem to work. Any suggestions/information gratefully received. Internet/USB Recovery, delete recordings. If not then I'll go for the full factory reset deleting recordings. Very happy. I take it you arent on a YouView contract with Plusnet, or you would have their box? Hi, my youview box is stuck on the loading page. 04-04-2020 Using Maintenance Mode - YouView Support I've tried all the options on Matainence Mode and get an error all the time. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. When I powered it back on, it seemed to work again. From My Account you can also check your connection and test your line for any issues in the Service Centre. Switch on the power switch on the back of your box and a red light should appear on the front. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. The third one might be fine. there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. (Yes, I have pressed the 'Me Too' button.) By continuing to browse, you are agreeing to our use of cookies. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My YouView box no longer starts up. This first happened about a week ago. The broadband still keeps dropping. please let us know how you get on with a4K recording. It is a bt youview box. I've seen a packageremoved when a fibre upgrade has been done. The guide works fine, as do the catch up players. Leon, did you use the delete recordings option or keep them? We have a tv contract with bt. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. Instructions for doing this can be found here: Mine has just started doing the same thing. 24-04-2019 You would be indeed wise to get your money back. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? on I've tried that about 15 times now, to no avail. Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on This happened to me a couple of weeks ago. Visit our full contacts page here. Re: YouView+ UHD box stuck loading and needs full factory reset. Sign in or register to get started. I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. on Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. Hi, no I don't have a subscription. 04-04-2020 25-04-2019 Solved: YouView box not booting - TalkTalk Help & Support Thank you so much. To have two die on you like this sounds like very bad luck. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? This first happened about a week ago. How do I reset my BT TV box? | BT Help - BT.com My YouView box no longer starts up. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . . Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Read our cookie policy. My husband . p.s. You can print a freepost label to eturn the box if you wish. 12h21. Settings stuck on loading YouView Community However, this time, that remedy does not seem to work. 24-04-2019 BT TV. More info. I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. Until I saw this thread, I was blaming that for this symptom. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. 12:54 PM, on This site uses cookies. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. 03:09 PM. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on 14-12-2020 I would still be inclined to get it replaced under warranty. 14-12-2020 Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. You view box stuck on loading page - BT Community If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. Do you have a current BT TV subscription? is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? Thats not meant to happen. Solved: Youview box stuck on loading screen - BT Community 17h16 YouView TV Ltd 2023. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. 04-04-2020 The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. 03:34 PM, on The aerial cable is securely connected to the Aerial In/Antenna In port. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. Update 2: Have tried software reset (recommended) and both factory reset options. on . 01:40 PM. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . Youview Box stuck on please wait. Are you familar with perforing maintenence mode resets on Youview boxes? It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. Hi@SiGreenwood Did you receive the new box OK? Give it a couple minutes to get itself ready and then it should load as usual. 04-04-2020 I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. If this does not do the trick, then your device may be due for a software update. 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. 21h23, on YouView box not booting. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. For help with your TalkTalk TV box, channels and apps. (Yes, I have pressed the 'Me Too' button.) Maintenance mode is used to recover your box when something has gone wrong with it.
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