3. Specialty Pharmacy. Exclusions may include cost reduction requests such as tiering exception, copay waiver, and tier cost sharing. Take the guesswork out of managing your prescriptions. When you switch to a new plan, your prescription coverage may change. View contact options. ET, Saturday, [[state-start:null,AL,AS,AK,AZ,AR,CA,CO,CT,DE,FL,GA,GU,HI,ID,IL,IN,IA,KS,KY,LA,ME,MD,MA,MI,MN,MS,MO,MT,MP,NE,NV,NH,NJ,NM,NC,ND,OH,OK,OR,PA,PR,RI,SC,SD,TN,TX,UT,VT,VI,WA,VA,DC,WV,WI,WY]]Medicare Supplement Insurance plans Call the number on the back of your member ID card. We're here to guide you anytime you need us, in a simple and caring way. 1. Were here to guide you any time with compassionate care and a simple experience. Prescriptions from Optum Home Delivery should arrive within 5 business days after we receive the complete order. Part of Optum Rx, Genoa Healthcare is a unique kind of pharmacy. There, you can also look for details on how to keep getting the same medication or switching to a lower-cost option. If we need to contact you or your doctor to get more information, it may take longer. It is in your prescription drug list. Prior authorizations (PAs) help manage costs, control misuse and protect patient safety to ensure the best possible therapeutic outcomes. Commercial: 1-855-842-6337 Medicare Prescription Drug Plan Members (PDP): 1-877-889-5802 Medicare Advantage Prescription Drug plan members (MAPD): 1-877-889-6358 Prescription Order Form (PDF)(743.42 KB). You can also search for a specific prescription medication to find out if its covered or what youll have to pay out-of-pocket. Go to Pharmacies and Prescriptions to search for a provider list in your area. Read more Easily manage your medications, claims, and orders on any device- whether at home or on the go. Enter your username, password and your order number or any valid prescription number. Sign in if you already have an OptumRx account. With our easy-to-use tools, you'll get the info you need to find the right drug and pricing options for you. ReUnite Assist Text Reunite at 1-940-400-0014 to learn how to administer your medications. OptumRx Mail Service Pharmacy Phone Number. Optum guides providers through important upcoming formulary updates . Get the most out of your prescription benefits Take charge of managing and ordering your medications. Need to brush up on enrollment basics? Text. For prior authorization or exception requests, call 1-800-711-4555, option 2. For current HSA, FSA and HRA account holders, find support at the link below or call us today. Ask your doctor to send an electronic prescription to OptumRx. For support, give us a call orvisit us here. A plan has been removed from your profile. ET, Saturday, UnitedHealthcare individual and family marketplace (ACA) plans, Individual and family plans short term, dental and more, Are you a Medicare plan member? Or use the OptumRx app on your smart phone or tablet. Go to Pharmacies and Prescriptions to search for a provider list in your area. Phone: 1-800-356-3477. Claims form: e-form. Your doctor must send these to us electronically through a certified system. Use the following checklist to ensure your receipts have all information required for your reimbursement request: Date prescription filled National Drug Code (NDC) number Prescription number (Rx number) Name and address of pharmacy Name of drug and strength Quantity Prescribing physician name or ID number You can call us toll-free at 1-855-427-4682 or at the number listed on your medication label. Over 2/3 of the PAs that we receive each year are now electronic. Optum Specialty Pharmacy providers, access forms, inquire about patient eligibility and more. Free: Call Without Hold Time. Site Logo. Find help for products and services used by health care providers and organizations. You can talk with your doctor about your PDL and discuss lower cost options to help you find prescriptions that may work with your budget. If you don't want to use the online process, you can contact customer service. OptumRx Departments and phone numbers The 5 W's - Use our quick reference to find resources at OptumRx. Contact Us | Optum Specialty and Infusion Pharmacies We're here to help you. Customer service, home delivery: 1-800-356-3477 Pharmacists: Available 24 hours a day, 7 days a week to answer questions or address concerns from OptumRx home delivery customers. Make the most of your Medicare plan's pharmacy benefits. Specialty Pharmacy Patient Get started with Specialty Pharmacy Refill your prescription Track your order Manage your account online Live chat Billing questions Technical support Other questions Infusion Pharmacy Patient 1-800-356-3477. OptumRx is an affiliate of UnitedHealthcare Insurance Company. Call OptumRx toll-free at 1-888-658-0539 (TTY 711), any day, anytime. If we need to contact you or your doctor to get more information, it may take longer. Fast, free delivery to your home or office with OptumRx drugstore. Track your home delivery order Refill a home delivery prescription Refill a specialty prescription Sign in to Optum Specialty Pharmacy Call OptumRx toll-free at 1-888-658-0539 (TTY 711), any day, anytime. You are not required to use Optum Home Delivery for a 90-/100-day supply of your maintenance medication If you have not used Optum Home Delivery, you must approve the first prescription order sent directly from your doctor to OptumRx before it can be filled. You can find a list of network pharmacies on OptumRx.com or by using the mobile app. To submit a New Case Referral or Request for Case Information electronically, visit theOptum Subrogation Referral Portal. Easily manage your medications, claims, and orders on any device- whether at home or on the go. Go to Pharmacies and Prescriptions - Prescription Drug List (PDL) to see a list of medications covered under your plan. Take the guesswork out of your medication routine. Set up your account at optumrx.com and choose which medication you want to move to home delivery. Optum guides providers through important upcoming formulary updates, Before you send us a prescription and to minimize any delays or outreach, DPL-Footer Legal And Social Bar Component, Utilization management changes, effective 07/01/23, Fraud, waste, abuse and general compliance, Use this form to order a new mail service prescription by fax from theprescriber's office, Mail order prescription physician fax form, Language Assistance / Non-Discrimination Notice, Asistencia de Idiomas / Aviso de no Discriminacin, Verify with your patient OptumRx is their home delivery pharmacy, Verify the medication is covered by your patients health care plan or if it will require a prior authorization, Verify prescription medication name, formulation, strength, directions, quantity, and refills are complete, Verify all prescriptions for diabetic supplies are coordinated and provide specific brand and directions (i.e. Once OptumRx receives your complete order for a new prescription, your medications should arrive within ten business days. Social Share. coverage options and when to enroll. It may take up to 72 hours for your order to display online. Get support, answers and expert care for mental health and substance use disorders. My doctor told me I will need to inject some of the medications myself, and I've never done this. Get easy access to quality and affordable health care and medications no matter your insurance status. OptumRx Prior Authorization Guidelines and Procedures For more information, click here to learn more about the new policy. To determine whether any other party or insurance carrier may have responsibility to pay for medical treatment, see ourAccident Information Questionnaire. Optum is streamlining our provider notification process when patients request authorization for a prescription. Step 2 - The first required information is that of the member. Contact your representative directly or get your financial support questions answered. Phone: 1-800-356-3477. Choosing medications in lower tiers may save you money. Providers who are not eRx-enabled will now receive these notifications via secure direct message within their EHR workflow. It is important to know if your prescription is covered by your health insurance plan. Stock photos used. Find answers to all your pharmacy questions, too. Once OptumRx receives your complete order for a new prescription, your medications should arrive within ten business days. 1. Call 988 or 1-800-273-TALK/En espaol 1-888-628-9454. Your order number can be found in two ways: On the order confirmation page received after placing your order. To continue your current session, click "Stay on this page" below. Set up your account at optumrx.com and choose which medication you want to move to home delivery. Optum guides providers through important upcoming formulary updates. Note: Standard text and data rates may apply. We promise to deliver simple ways to get the medication you need. Physician contacts. Enter a phone number or choose security questions. Fax 1-800-491-7997 - Send a complete prescription using the Physician Fax Form. OptumRX Prior Prescription Authorization Form. Sign in to myuhc.com. There are several easy ways to order prescription refills. For requests for buy and bill, please contact the patients medical benefit. Learn about the Medicare Advantage plans, Medicare Supplement Insurance plans. Then click the fill new prescriptionslink to get started. Or use the OptumRx app on your smart phone or tablet. Set up text message notifications alerts to remind you to take your medicine. Our pharmacy offers a number of resources to help you learn how to inject your medication. We can connect you with the right Optum Rx specialist. Read more With our easy-to-use tools, you'll get the info you need to find the right drug and pricing options for you. Easily manage your medications, claims, and orders on any device- whether at home or on the go. For prior authorization or exception requests, call. Call for patient support, or email or sign in to your account. Let us help you find what you are looking for. The FDA has said that consumers can expect to save about $2,800 per pair. For your security, we'll send you a confirmation email and a letter to the name and address on file. Set your own customized notification schedules with the My Medication Reminders tool. While 800-788-4863 is OptumRx's best toll-free number, there are 4 total ways to get in touch with them. Website: OptumRx - Contact us . No charge for standard delivery to U.S. addresses. Find help for your prescription refills, account passwords and other prescription benefits needs. OptumRx is not authorized to review requests for medications supplied by the physicians office. If you are a prescriber or pharmacy, get in touch with us here. ET, Monday through Friday Hold time now: 24 mins (avg 13) Best time to call: 10:00am. It's easy to set up Optum Home Delivery. Menu. First time fills of new or transferred prescriptions should arrive within 10 business days. Register here. A prescription number can be found on one of your prescription labels (on a pill bottle), your prescription reorder form, or on the invoice that was sent with your last order. %%EOF We are working to add this functionality to our website in the near futureplease keep checking back to start taking advantage of this new feature. Check out our video library . Read more You may be eligible for the convenience of Home Delivery, avoiding trips to the pharmacy to pick up your medications. Toll Free: 1-866-792-3683 Fax: 1-866-227-1948 Mon-Fri; 8:30am-5:00pm PST NPI: 1932110442 NCPDP: 5623031 Indiana 1050 Patrol Road Jeffersonville, IN 47130 Toll Free: 1-855-242-2241 Fax: 1-877-342-4596 Mon-Fri; 8:00am-10:00pm EST Sat-Sun; 9:00am-8:00pm EST NPI: 1083045140 NCPDP: 1564930 Kansas 11142 Renner Boulevard Lenexa, KS 66219 Effective January 1, 2020, Optum Rx changed how it accepts controlled substance prescriptions. To submit a tiering exception, copay waiver, tier cost sharing, or any other cost reductions requests (e.g., HCR), please contact the OptumRx PA department through Find medications and lower cost alternatives covered by your plan. Get your medications delivered straight to you. endstream endobj startxref Were always looking for the safest, most effective and lower cost medication to include with your health plans. To help make sure you get the medications you need, check to see if theyre covered at OptumRx.com or in the mobile app. Learn more Utilize real-time benefit check Get patient-specific prescription costs, lower-cost options and coverage details right at the point of care through your ERM platform. 600 Overland Park, KS 66211-9838 ID: 1718634 Call 1-800-791-7658 Provide a verbal prescription directly to Optum Rx pharmacists dedicated to our health care providers. If you're new toOptum Specialty Pharmacy and want to begin filling your prescriptions with us,start your first fill here. We emailed the order number to you. Learn more See all solutions Prescription eye drops. For more information about home delivery with OptumRx, visit the OptumRx Education Center. Get help making the right decision when shopping for coverage. hbbd``b`$ - R$XA" $vDss8@Z)V@g6$k sa F $> Your doctor must send these to us electronically through a certified system. reuniterx.com Eunice Kennedy Shriver National Institute of Child Health and Human Development Phone: 1-800-370-2943 [[state-end]], Your session is about to expire. Find low RX prices. 49 0 obj <>/Filter/FlateDecode/ID[<2384EFB0020548919B3B4C4FE13A7472>]/Index[28 34]/Info 27 0 R/Length 99/Prev 187038/Root 29 0 R/Size 62/Type/XRef/W[1 2 1]>>stream $0 copay may be restricted to particular tiers, preferred medications, or home delivery prescriptions during the initial coverage phase and may not apply during the coverage gap or catastrophic stage. Nonsurgical Eyelid Lift, 4. %PDF-1.6 % The next best way to talk to their customer support team , according to other OptumRx customers, is by calling their 800-562-6223 phone number for their Mail Service Pharmacy department. Get support, answers and expert care for mental health and substance use disorders. Call 1-800-711-4555, 5 a.m. 10 p.m. PT, Monday-Friday and 6 a.m. 3 p.m. PT, Saturday. O4 Text ComponentText. Ready to enroll? It may also help you understand plan requirements that may affect your coverage for a medication. You will automatically go back to the 9 a.m. to 5 p.m. You can use a resource called a prescription drug list (PDL) to check your coverage. Sign in to complete a secure video consult or live chat. It may be a brand-name product or a generic drug. Everything we do centers on getting you the medication you need, when you need it, your way. Pharmacists are available by phone to answer your questions any day, any time. You can also Sign in or call the phone number on your member ID card to find your order. Want answers to commonly asked questions and topics ? Language Assistance / Non-Discrimination Notice, Asistencia de Idiomas / Aviso de no Discriminacin. Optum Rx customer service. This information is not a complete description of benefits. It serves people with complex conditions like mental illness and substance use disorder. ATTENTION: We no longer support Internet Explorer (IE) or certain versions of other browsers. This plan has been saved to your profile. E-prescribing (eRx) will remain the primary channel for sending these notifications. We help you find the medication you need at the lowest price available to you. Completed refill orders should arrive to your home in about seven business days. DPL-WT Global Pre-Footer. Find support and resources for health care providers or learn about career opportunities. Let's upgrade your browser to make sure you all functionality works as intended. If you are an Optum Rxmember, please contact ushere. There's a chance of irritation, dryness and eye asymmetry. Contact OptumRx anytime at 1-888-658-0539, TTY 711. The American Medical Association (AMA) wants to help bring ePA awareness to physician practices. if(typeof loadStateSpecificContent == 'function') loadStateSpecificContent('_krf1rtqt'); You can submit a verbal PA request. 28 0 obj <> endobj Prescribers and pharmacies, please use the form below. Quick-Fax 5510 Fax: 1-800-491-7997 Physician: Please provide: Complete Patient Information Complete Prescription Information Customer Service Phone #: 1-800-562-6223 Physician's Line: 1-800-791-7658 Get Form Fill optum specialty pharmacy refill: Try Risk Free Form Popularity optumrx prescription refill form Procedure doesn't resolve excess skin. DPL-Footer Legal And Social Bar Component, Utilization management changes, effective 07/01/23, Fraud, waste, abuse and general compliance, Language Assistance / Non-Discrimination Notice, Asistencia de Idiomas / Aviso de no Discriminacin. Take charge of managing and ordering your medications. View Updates . Medication is often one of them. Get your medications at a low price, safely and conveniently. Step 1 - Begin by downloading the form in Adobe PDF and opening it up in the PDF reader of your choice. We can even contact your doctor to move your prescription. OptumRx Customer Service. 2. Learn more about this easy way to save money on your prescription drugs at no additional cost. Fill out the form below and an Optum specialist will be in touch soon. If you are currently taking a maintenance medication, have your doctor give you a new prescription. Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools. We'll show you how. Are you looking for information about purchasing a product or service? If you are new to electronic prior authorizations (ePA), here are a few benefits to consider: Saves time: Providers who report using ePA submissions on average spend 2.5 fewer hours on PAs per week*, Provides real-time submissions with typical resolutions in less than 5 minutes at no additional cost, Eliminates wait time on the phone or using manual fax forms, Allows renewals to be created from previous submissions, Includes specific clinical questions pertinent to patient plan requirements, Reduces paperwork: Process is eco-friendly, Protects patient health information: Provides secure transmission using the National Council for Prescription Drug Programs (NCPDP) SCRIPT standard, Save time today and submit your PA requests to OptumRx through any of the following online portals:**. Step 3 - Next, to the right of the member info . 2023 Optum, Inc. All rights reserved. It shows you the medications that are covered by your plan. Electronic Prescribing (eRx) to Optum Rx Enable accurate and efficient electronic prescribing to send prescriptions directly to the pharmacy.
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